Buyer sends normal package back as bulky goods!?! | Seller Lounge

2radteile-neumann · 2026-06-30T16:56:54.839503Z

Hello and good evening,unfortunately I’m not getting anywhere with the eBay communication. I could use some advice and would be grateful for helpful answers.I sold an item, the buyer wasn’t satisfied, so I sent a return ticket for a regular DHL parcel. Just like I had shipped the item before.Unfortunately, the buyer used a different box that exceeds the DHL dimensions and now has the bulky goods label on it, of course.I’m guessing DHL will charge me for that in the final invoice.Have you ever had something like this, or is there a way to deduct the extra costs from the eBay purchase price refund?In principle, you could ship every small item (in this case it was bicycle rims, for which I use suitable boxes) as bulky goods and get back at the seller if eBay always only allows a full refund.Thanks in advance and kind regards,Michael

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Buyer sends normal package back as bulky goods!?! | Seller Lounge | eBay Germany