Buyers and their user errors/technical incompetence | Seller Lounge

itec-systems · 2026-01-19T14:31:11.444000Z

Although I only sell technical equipment, so far I have only very rarely – if ever – come across buyers who are completely clueless about technology and at the same time unwilling to see reason. Occasionally there were returns due to a lack of technical understanding, but after a brief explanation these could always be clarified without any problems.However, I currently have a buyer who is neither technically nor intellectually up to date, but is absolutely convinced he knows everything. He is now accusing me of the most absurd things.Specifically, it concerns a completely normal 3 TB hard drive. I always test such hard drives on a PC before shipping and format them properly.The buyer has now gotten in touch claiming that I left viruses on the hard drive and that it wasn't even 3 TB, but only 2 TB, since he supposedly can't use any more than that. He carries out his “error analyses” under Windows 7 with a program that is about 20 years old.I have asked several times, requested more detailed information, and suggested various possible solutions. But none of it matters to the buyer: he doesn't respond to anything and instead insults me as a liar and claims that I knew from the start that the item was junk.The communication has давно become pointless and unproductive. I even offered the buyer the 40-euro hard drive for free just to end the matter – even that got no response. Instead, only insults and technically incorrect, unqualified statements keep coming.That someone like this will end up leaving a negative review is unfortunately predictable. Still, I wonder whether there are others here who have had similar experiences with customers who obviously don't know what they're talking about, but unfortunately you can't tell them that directly. I think that if a corresponding review is posted, I will also have a formal warning sent, because what the buyer is throwing at me is utter nonsense.

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