I sold something to Spain at the end of March, and on April 6 the shipment arrived at the customer. According to tracking, it was too large for the letterbox and was taken to the post office"Delivery has been attempted6 of April, 2026 · 11:30Shipment too large for delivery in letterbox. The recipient has been notified to collect it at the Post Office" About a week ago, the customer opened three buyer protection cases (three items in one shipment) on eBay. Reason: "refund because not receive...

Hello @cosmoretroshop first of all, thanks for your support. Unfortunately, I have to refer you to Spanish customer service, since all cases were opened in Spain. We in Germany have different guidelines than in other countries. Please contact eBay.es. Kind regards

Customer does not pick up shipment from the post office, eBay decides buyer protection case in their favor. | Seller Lounge

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Customer does not pick up shipment from the post office, eBay decides buyer protection case in their favor. | Seller Lounge | eBay Germany