Hi, I just need to vent for a moment... A few days ago I sold a console (brand new) and the customer claims it is defective.I offered the customer that he could send the item back to me and I could send him a replacement or refund the order, and I would also cover the return shipping costs.But my customer doesn't want to send the goods back to me and still wants his money back.As the reason, he seriously says that it was supposed to be a birthday present and he can't wait that long, or he d...

Hello @meli-tcg, thank you very much for your post. So here it is as @bootyooty wrote. If your buyer does not open a return and does not send the item back to you, you should definitely not issue a refund. It is clear from the message history that you are offering him help, but he is rejecting everything. Please don’t worry about that. @bootyooty Thanks a lot for the tag 😘 Best regards Selina

Customer wants to keep the goods and get their money back | Seller Lounge

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Customer wants to keep the goods and get their money back | Seller Lounge | eBay Germany