Hello everyone, dear eBay team, this morning I received a case because a customer claimed the delivery had been marked as delivered, but there was nothing in the mailbox. My payout for it was kindly withheld by eBay right away. Order on March 4. Tracking number entered on March 4, 06:39 a.m. First scan by post: March 6, 19:49 processed at the post center, second scan March 7 (Saturday) 2:30 a.m. processed at the next post center. The lady writes: "DHL showed it as delivered accord...

Hello @kipamo , That surely refers to the first email, that your buyer reported an item not received on eBay. However, I think the item will be delivered at the beginning of next week and the issue will then be resolved automatically. But definitely stay in contact with your buyer to avoid the case potentially being decided against you. Best regards Elke

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Can the customer open a case three days after placing the order? | Seller Lounge | eBay Germany