Hi dear Ebay team.I’m asking you - does it really have to be this way? Yesterday an elderly gentleman, 80 years old, left a bad review for one of my items. I called him afterwards and asked why. He simply hadn’t seen the item description, had overlooked an important detail, and therefore ordered the wrong thing. He hadn’t seen the item description because first came my headline - then tons of ads - and then, somewhere way down at the bottom, my item description.Many people just don’t scroll...

For anyone who’s interested and following the topic.The rating has been removed. After another 45-minute phone call with a “supervisory department” of the service area, during which the audio file was listened to again, my explanation was asked for again - and - quite possibly by chance - an email from the customer to Ebay was found, in which he asks for the rating to be removed, the matter was passed on to another expert team for removal, which was also carried out. Good thing I calle...

Dear eBay team - does it really have to be this way? | Seller Lounge

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Dear eBay team - does it really have to be this way? | Seller Lounge | eBay Germany