Remove negative reviews | Seller Lounge

ds_landtechnik_spares · 2025-10-09T05:43:59.002000Z

We sent the goods to the overseas warehouse that works with eBay so they could handle shipping for us. However, due to an error by the overseas warehouse, the wrong items were delivered to the buyer. This led the buyer to leave us a negative review. However, the buyer sent the goods back to another warehouse. We applied to eBay to have the negative review removed, but without success. Given the partnership between eBay and the overseas warehouse: What information should we gather in order to submit another request to eBay to remove this negative review?

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