Sold my original Rolex and got a fake back | Seller Lounge

fineart_leverkusen · 2025-09-25T09:57:43.775000Z

As a jeweler, we sold an original ROLEX and sent it to Ebay for authenticity verification.They confirmed its authenticity and sent it to the customer. Four weeks later, the customer opened a dispute with Paypal on the grounds of a "fake watch" and sent us back a real fake along with an unfilled fake certificate.Now we have major problems, because the customer should actually have sent the watch to the authenticity verifier. What can we do?Who has a contact at Ebay to whom this incident can be explained?We are at a loss

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Sold my original Rolex and got a fake back | Seller Lounge | eBay Germany