Quote "item sent not on time" | Seller Lounge

mrstickersx · 2026-05-21T09:10:18.570000Z

Dear eBay team, I would like to draw attention to a fundamental problem with letter shipments that, in my view, massively distorts the rate of “items not shipped on time.” With letter shipments, there is no classic tracking system like the one commonly used for parcels. It is only a simple basic tracking service, which often shows scans only sporadically – usually just individual status updates from a distribution center or similar intermediate stops. In many cases, there is no continuous shipping history. As a result, it often gives the impression that a shipment was sent late, even though it was shipped within the stated handling time. A specific example from my case:The order was paid for on November 5 and shipped the very same day. The first visible scan appeared on November 11, as did the delivery. For the system, this may appear as if the shipment was processed or sent late, even though it was handed over correctly and on time. I am convinced that many other sellers also suffer from this problem, especially with letter shipments that have limited tracking. Do we have no way to somehow resolve this disadvantage?

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