Quote article shipped late service status | Seller Lounge

spar-direkt · 2026-01-23T18:02:58.687000Z

Hello,I’d like to wish you all a Happy and Healthy New Year first of all. I have a massive problem with the quote for articles not shipped on time. In 4 weeks I’ve dropped from 0% to 9%. Even though I always send the item immediately on the next business day. But DHL only scans the package days later, and that’s where the problem lies. And because of that my defect rate keeps rising. If this keeps going like this, I’ll soon have reached 20% and my service status will also worsen massively. Do you have a solution for what I can do? And how is it for you? I don’t think it’s right to be punished even though you ship it immediately on the next business day.I really need help because otherwise my good service status here will be ruined. Dear eBay team, what can I do? Best regards

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Quote article shipped late service status | Seller Lounge | eBay Germany