Returns for items in the Vehicle Parts & Accessories category starting from 28/09/2026
Summary: The discussion is about the uncertainties surrounding the new free returns policy in the Vehicle Parts & Accessories category. handelskontor and other participants are wondering whether products like brake cleaner and windshield washer fluid are also affected. autolackdiscount24 expresses similar concerns and complains about the administrative workload. miriam@ebay tries to clarify things by emphasizing that some categories are excluded and promises to provide more information on specific products. Despite contacting support, there are still many open questions. One participant expresses frustration over the lack of information and the short implementation deadline.
Hello everyone,
there are so many questions and so few answers about the new free returns for items in the vehicle parts & accessories category.
First of all, we’d be interested to know whether it’s already known what happens with items that are listed in the "Motors" category but are not spare parts, such as brake cleaner, windshield cleaner, silicone spray, etc.
Does the free return also apply to consumers here?
What about brake spare parts for car trailers?
What about lights for car trailers?
It would be good to know whether all of this is affected as well.
It’s also a real pity that Ebay only gives 4 weeks’ notice to implement all of this, right in the middle of the voucher promotion "MOTORS26" from 03.09.26 to 23.09.26 — that’s what you’d call bad timing.
Regards
Handelskontor Team
miriam@ebay
Hello @handelskontor - Thanks for asking again. I’ve now received the feedback on your open questions.
For brake cleaner, windshield cleaner, silicone sprays and similar products, the rule is that anything that has hazardous substance labeling or is classified as dangerous goods is generally excluded from the mandatory free returns.
For brake parts and lights for car trailers, on the other hand, it depends on the specific category the item is listed in. So in this case, you can’t say in general based on the product type that these items are fundamentally exempt. If none of the exceptions mentioned in the seller portal apply and the listing meets the other requirements, it falls under the new rule.
Best regards
Miriam
handelskontor
OP2 days agoHello,
Is there already any further information about my question:
For brake cleaner, windshield washer fluid and silicone spray, as well as brake parts and lights for car trailers, I’ll check this again for you and then get back to you here.
Regards
Handelskontor Team
miriam@ebay
Hello @handelskontor and @autolackdiscount24 ! One decisive factor is the category of the offer, among other things. There are also other exceptions, for example for hazardous substances.
I’ll check once more for you about brake cleaner, windshield cleaner and silicone spray as well as brake parts and lights for car trailers, and then I’ll get back to you here again.
I can already confirm: The entire category Automotive paint supplies (179421) is excluded from free returns - we also state this in the Seller Portal - Free returns for vehicle parts & accessories.
Best regards
Miriam
autolackdiscount24
·6 days agoThanks Miriam for the info
handelskontor
OP1 week agoHi,
On Monday I spoke with Ebay support. They still don’t know whether, for example, brake cleaner, glass cleaner, silicone spray, etc. also fall under the free returns policy.
I was promised a response for the next day, but now 48 hours have passed and still nothing.
It’s a shame that so little information is coming about this major change.
Maybe Ebay is reading along here and can help us sellers with more detailed info.
Regards
Handelskontor Team
autolackdiscount24
·1 week agoHello @handelskontor
We’re asking ourselves the same question right now, since in our case it’s consumables that would have to go in the category.
We would also like to know whether this product is affected. Unfortunately, there’s no alternative category where we could place our items. As always, it once again means a lot of administrative work for the seller.
Best regards from the southwest