Return during vacation mode – obligation to refund without review? | Seller Lounge

frohnatur2020 · 2026-07-09T09:13:47.622833Z

Hello everyone,our eBay shop is set to vacation mode as a business user until 21/07. Now a return has arrived that we can’t check (office unattended). eBay customer service insists that I have to issue the refund within the deadline, which is before vacation mode ends, otherwise there will be an irreversible defect in the account.Problem:Hermes says the parcel was handed over “at the reception” — but we don’t have one.I don’t know what was sent back or what condition it’s in, and I can’t check it before 21/7 either.Does anyone have a solution or tips on how I should proceed here? I’d rather not refund blindly.Thanks for your help!Best regards, Martina

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Return during vacation mode – obligation to refund without review? | Seller Lounge | eBay Germany