Return to the wrong address | Seller Lounge

edv-hosting · 2025-12-10T19:55:13.086000Z

Hello everyone,I had contacted eBay by phone about two return labels for my customers. One of the packages went directly to me, the other directly to my supplier for repair. The one from the customer to the wholesaler worked. But the return label from the customer to me was faulty and also went to the supplier. I then asked again there and received the correct label, and only then uploaded it to eBay in the return. But apparently the first employee not only sent the label to me, but also directly to the customer, who then used the wrong label. Now no one has the goods, how does it proceed from here? I uploaded the correct label to eBay with the correct tracking number, so the return is still marked as "Buyer has not yet shipped item". The goods can probably still be recovered somehow, but due to high processing/shipping fees this will certainly exceed the item value. Kind regards@steffi@ebay 07-13874-48450

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