Return due to defect - item replacement

Question

Good afternoon, I received a return request because the item does not work. I immediately got in touch with the buyer and offered a replacement shipment. The buyer accepted this.Now I have the problem that, of course, the item will not arrive at the customer within the response time. How can I resolve this properly and avoid a defect, or what is the correct procedure here? Does eBay's return system take replacement shipments into account? Many thanks for your support. Best re...

selina_b@ebay · Accepted Answer

Hello @ebis-bude,    thank you very much for your post.    I've gladly left a note on the return. As soon as your buyer has received the replacement and everything is in order, they can close the return.    @bootyooty Thanks for the tag 😘   Best regards  Selina