Does eBay really protect commercial sellers? | Seller Lounge

m-it-service · 2025-09-16T07:01:04.042000Z

To be honest, I’m sad and shocked by how Ebay treats us as commercial sellers. If it weren’t for us, Ebay wouldn’t make any sales, and yet we’re still left out in the cold. Unfortunately, I got taken in by a fraudulent buyer. He bought a motherboard in our shop, which we also delivered to him. Then I got a message saying that this motherboard supposedly has a password and can’t be used like that. That is clearly a defect, there’s nothing to discuss about that. We then accepted the return and sent the customer a shipping label for the return. But when the item arrived back here and we compared the data, i.e. the motherboard’s serial number, with the sold and sent item’s serial number, we found that it was not this item but another motherboard. We suspect that this was the defective motherboard from the device. The QR code on the motherboard cannot be manipulated and is unique. For us, it was actually a clear case. Before we ship an item, all items are scanned and the serial number is shown on our invoices. For returns, the items are scanned again and compared. This works flawlessly for 99% of buyers. They then get their money back and the case is closed. We then contacted Ebay and explained to them that the returned goods from the buyer did not match what we had sent the customer, and also attached evidence.and... against all expectations, Ebay decides in favor of the buyer. Unbelievable! Ebay is thus supporting fraudsters who are out to carry out fraudulent actions. What Ebay refers to here as:Protection against abusive behavior by buyersmeans simply: sellers, just give it up. You have no rights here. Since Ebay won’t help me now, I’ve had a fraud report drawn up through my lawyer.I have clear evidence and see no reason to leave the upper hand to fraudsters.Furthermore, I’m considering whether I can still trust Ebay and will close my shop. I wish everyone a pleasant day!

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