Service status below average = sales ban? | Seller Lounge

all-around-area38 · 2026-01-21T15:40:15.029000Z

Hello everyone,due to a defect rate of 0.34 %, I lost my service status today from “Top Seller” to “below average”. As a result, I can no longer place ads at the moment and also have the impression that my items hardly appear in the search results anymore. If the rate were below 0.30 %, I would have kept the top status. You hardly sell anything with this status anyway. Has anyone of you had similar experiences? In my three years on eBay, nothing like this has ever happened to me before. If I now need a whole month just to get back to at least the “above average” status, that would be a lost month from a business point of view. I’d appreciate hearing about your experiences and assessments. Best regards

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Service status below average = sales ban? | Seller Lounge | eBay Germany