Support in the case of a return | Seller Lounge

itec-systems · 2025-09-19T09:26:34.265000Z

Thanks @elke@ebay for wanting to take on the case. Order number25-13449-27941 Everywhere in the listing it says that this SSD only fits the 2012 model. Since many buyers simply can't read, before shipping I always ask about the item and have them confirm their model again.So here too, the buyer clearly said yes, he has a 2012 model. After receiving it, what had to happen happened: the buyer opens a return with "Wrong item delivered". When I asked, the buyer showed me a photo of his old SSD, and from that it is clearly evident that he does not have a 2012 model, which he then also realized himself. The SSD delivered was correct; only the device the SSD was supposed to go into is not a 2012 model. As a gesture of goodwill, I sent, at my own expense, the SSD that fits his device. Without precise details, he now claims that it doesn't fit again, which simply isn't true. I think my competence cannot be questioned here either.The return has become an eBay case and eBay wants me to bear the return shipping costs again, which 1) I can't even do because the buyer isn't responding2) I don't see why I should, since the mistake was clearly on the buyer's side and I fulfilled my duty to provide information more than sufficiently and clearly

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