Verification with residence permit not possible | Seller Lounge

mitgebseltueten_de · 2026-06-25T17:17:00.017240Z

Hello everyone,recently I tried to verify my eBay account with a residence permit, and I ran into some hurdles. The whole thing seemed more complicated than expected, and customer service was not always much help.My point is this: I have a residence permit with a note saying "Name according to German law XXX" (because of marriage). My old name YYY is on the front. In Germany, I am registered with the authorities under the name XXX, and they also communicate with me only under that name. My business is also registered under this name XXX.If I now validate my account, I upload the front and back accordingly, but since a different name is listed as the name than the one stored with eBay, it is always rejected. The note may not be taken into account at all.After asking and going back and forth with support for a long time, I was advised at one point to simply enter my name YYY on eBay. But that only works as long as a check with the tax office does not take place, where I am registered under XXX. I was also advised to simply change my name with all authorities to YYY. A very suspicious answer, since that would be unlawful, because my name YYY is not valid in Germany.- On eBay, I am registered with the legally valid name "XXX"- On the residence permit, "YYY" is listed as the name- There is a note on the back saying "Name according to German law XXX"- The German authorities communicate with me exclusively under the legally valid name "XXX" in Germany- My company is registered under the name "XXX"- I am registered with the tax office as well as all other authorities under the name "XXX"- The name "XXX" is legally valid in Germany, and the account on eBay is also supposed to run under that name (since there are also checks with the tax office)Apparently they are not able to verify my account. It does make you wonder what law eBay is operating under here? German law should apply, which means I should also be able to use the name that is legally valid in Germany?So far I haven't gotten any further here. My listings have now been removed by eBay because of KYC issues.I would have expected such hurdles from government authorities, but not from eBay :/

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Verification with residence permit not possible | Seller Lounge | eBay Germany