Seller protection + eBay brand | Seller Lounge

ama_gi · 2026-04-03T20:08:02.590000Z

Hello, I now had a concrete seller protection case and, due to the lack of transparency of the whole thing, I'm not quite sure where I stand. So: The shipment (marked as "delivered") does not arrive according to the customer, they open a case, eBay gets involved, and then the decision is made against me. I went through this in coordination with the customer under the assumption that they would receive a refund from eBay. But they didn't, and their appeal was also rejected. So either the customer gave me false information here and the customers get a refund. Or no refund is actually made. In both cases, though, the customer would still be entitled to it, because the refund is either still pending or because I can't see it and therefore can't prove it either. So: Is the whole thing only meant for private sellers, or what am I missing here? Thanks in advance.

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