Would there be any disadvantages if I cancel at Mailboxde.com parcel center in Zittau?
Summary: petersmodellbahnstuebchen questions the communication regarding a policy confirmed by a representative from an online marketplace. They seek clarification on why prior communications have been different, referencing a recent confirmation by another representative. petersmodellbahnstuebchen suggests further confirmation from the legal department to clarify any misunderstandings. The discussion involves multiple participants interested in the implications of a parcel processing issue at a specific location.
Hello,
I had something like this at the beginning of the year and had a " bad " experience, I wasn’t paid, and now I have another sale like that and nothing is happening from the other side either (same country)
Several items have been purchased since 22/05/2026, but so far I haven’t received any email or anything similar about what happens next.
Would it be advisable to cancel the purchases (problem with the buyer’s delivery address), or would that cause me any issues?
Asking because I’m not entirely comfortable with the whole thing.
Best regards
Marc
mmstore74
OP2 months agoGood morning everyone,
quick update, everything went perfectly, thank you nonetheless for your support.👍
Wishing everyone a nice weekend
Marc
rest-fest
·2 months agoHello @mmstore74
excluding shipping countries must not lead to geoblocking being practiced (especially for EU citizens). What nationality your buyer is, where they currently live, and which eBay site they are registered with does not matter to me.
You, and I too, ship within Germany. Return shipping in the event of a complaint (or item not as described) is also handled within Germany by you / me. How the buyer can make that happen is not our responsibility.
Nothing done wrong, it was sent to the address on file, and seller protection applies on eBay.de if a tracking number and proof of delivery are available. If necessary, you have to insist on that by referring to the rules, principles, and terms and conditions.
Which eBay site is responsible for the buyer is irrelevant to my seller protection. So far, though, I’ve always managed just fine.
mmstore74
OP2 months agoGood morning @perfect-sally
Then the platform decides where the buyer is registered!
..... and if that’s a country that I’ve excluded, I’d end up looking stupid, wouldn’t I?
Best regards
perfect-sally
·2 months agoThat's how eBay has always decided so far. I can't imagine eBay making much of a distinction there.
And if it did, there would still be the payment provider to file a complaint with.
grohbacher
·2 months agohello, @mmstore74 + @perfect-sally
I also want to make something clear here again, for the umpteenth time:
The foreign EBAY company decides on the foreign buyer's protection claim.
But whether the German seller ultimately has to pay back any reimbursement to EBAY is decided by EBAY Deutschland GmbH in Kleinmachnow. Because the German seller has a contract for brokering the sale exclusively with EBAY Deutschland. The foreign EBAY company does not automatically become a contractual partner of the German seller just because the foreign buyer protection rules apply to the buyer. In the absence of contractual relations with the German seller, the foreign EBAY company cannot assert any claims against the German seller.
EBAY Deutschland must also check in the final decision whether the foreign EBAY company correctly applied the foreign buyer protection rules.
The numerous EBAY companies are simply independent legal entities. Who the shareholders are in each case and how the contractual relations between the EBAY companies are structured have no legal effect on the contractual relations with the users.
Once again: This is my personal legal opinion.
If something different is stated in EBAY Deutschland's terms and conditions (including policies) or elsewhere, please show me.
Regards
Manfred
perfect-sally
·2 months agoI completely agree with you! The customer buys on ebay.de and ebay.de must be responsible.
mmstore74
OP2 months agoHello everyone,
by now the buyer has paid everything.
But what I don’t really like about something like this is the following: you do have your reasons, unfortunately, for “not shipping abroad much anymore.”
Now customer xy comes along from a country that one may have categorically excluded (for example), buys or bids on items, and then has the goods sent to such an address.
Honestly, I don’t really care who buys from me; a few years ago I would have shipped to the moon too, but that has declined thanks to our EU officials.
So what happens now if the customer had something to complain about and it’s not Ebay.de deciding, but rather Ebay from the country where they live, even though I had excluded that country?
Kind regards
perfect-sally
·2 months agoThen the platform decides where the buyer is registered!
petersmodellbahnstuebchen
·2 months ago@perfect-sally , @grohbacher
Hi Thomas, hi Manfred,
according to the policy on international listings, the eBay company on whose site the transaction was completed is always responsible, and not necessarily the one on which the buyer is registered:
perfect-sally
·2 months ago@petersmodellbahnstuebchen
Hi Peter,
then I’d be interested to know why it was read so often here that it wasn’t ebay.de that made the decision because the buyer was abroad.
There are numerous threads here where ebay.com or whatever decided against the German seller, and ebay.de was out of the picture and couldn’t do anything.
Best regards from the hot south
Thomas
rest-fest
·2 months agoHello @perfect-sally , I'm not Peter, but...
If you allow sales abroad, say to the USA, and ship there too, then your item probably also appeared on eBay.com. You can't really verify that in the end. Therefore the com law applies.
If you only sell and ship within Germany and a US user buys on eBay.de because they use a German forwarding address or have it sent to some buddy, then eBay's de law applies.
petersmodellbahnstuebchen
·2 months ago@perfect-sally
Hi Thomas,
I’d also be interested in why it has been communicated so differently so often up to now.
What’s stated in the principle mentioned was also largely confirmed by @miriam@ebay DE in this post on 26/05/2026.
grohbacher
·2 months agoHello, @perfect-sally
may I add a few words to your last half-sentence; it should read like this:
"...and ebay.de was supposedly out of the picture and did not want to do anything."
That ebay.de has correction options in the case of wrong decisions by other EBAY companies can be seen very clearly right now in
https://community.ebay.de/t5/Private-Verk%C3%A4ufer-innen/K%C3%A4ufer-gibt-vor-Artikel-zur%C3%BCckgesendet-zu-haben/m-p/5047807#M49500
(Message from Miriam@ebay dated 26.05.2026). This was obviously a decision by ebay.de. There is no mention of goodwill or anything like that.
@petersmodellbahnstuebchen
The sentence you highlighted (in essence, it also appears in § 1 no. 3, penultimate sentence of the EBAY Germany terms and conditions) is actually misleading. On which EBAY website did the "sale" take place??? From the buyer's perspective on "his" website, from the seller's perspective on ebay.de. What is correct now?
I stand by it:
The EBAY company of the buyer is responsible for buyer protection.
The EBAY company of the seller is responsible for seller protection (which also includes correcting any wrong decisions made under buyer protection).
I suggest bringing in an EBAY employee who could obtain clarification of the final responsibilities from EBAY's legal department.
Regards
Manfred
petersmodellbahnstuebchen
·2 months ago@grohbacher
Hi Manfred,
if you like, dear @miriam@ebay DE can comment here again on this topic, thanks Miriam. 🤗 As far as I'm concerned, also gladly after consulting with Ebay-DE's legal department.
mmstore74
OP2 months ago@petersmodellbahnstuebchen
Hello Peter, I haven't been getting any replies for ages now and for me it's over too, and even the solution was deleted again.
By now I see everything here as very laid-back😎
Best regards
Marc
itec-systems
·2 months agoI’ve already shipped to that address before too. It’s actually not a problem since it’s just a buyer who apparently lives right near the border in Poland.
rest-fest
·2 months ago@mmstore74
Hi Marc, don't you only have fixed-price offers? According to eBay, the sale only goes through once payment is made.
Or were they PV?
Then send an "invoice," wait the 4 days, and, as Peter wrote, cancel it as a non-payer.
I don't see the delivery address itself as critical. I've often had similar ones and never had any problems. Maybe it fails with your buyer because of a lack of German skills and that's why he isn't replying?
I would leave off cancelling because of an address error. Communication on eBay isn't required. You meet the deadlines and that's that.
Best regards, Uwe
mmstore74
OP2 months ago@petersmodellbahnstuebchen
Hello Peter, I think that would probably be the only solution without me suffering any disadvantages.
What’s kind of "weird" is that items were bought on 22.5, on 23.05, on 24.05 and yesterday, 25.05, and I’m not getting any message whether they’re being combined or anything like that, and then there’s this address too.
I had excluded foreign countries for a reason. It’s just that the goods are now, for the time being, not sellable again because you don’t know what’s going on; after all, you don’t get any message.
Best regards
Marc
petersmodellbahnstuebchen
·2 months ago@mmstore74
Hi Marc,
I wouldn’t worry about the address. It’s quite common for buyers to use such forwarding addresses, e.g. to pick up several orders from different sellers there or have them sent there bundled together.
In such cases, without a message from the buyer, the block list and cancelling for non-payment is enough for me.
As soon as the cancellation is confirmed, the item can be listed again, right.
petersmodellbahnstuebchen
·2 months ago@mmstore74
Hi Marc, I would cancel after 4 calendar days with the reason "not paid" and put the buyer on the block list.