Reversal via the alleged button
Hi,
as already explained, the "NEW" returns process (here button or similar) does not work properly.
eBay does not send any notification or indication that a buyer has started a returns process (only the return request).
There is no proof of this !!
If a buyer puts the printout in with the return, it may arrive too late (i.e. after the 14+1 days).
So the returns process is invalid !
Now my question: who is liable ?
11 comments
petersmodellbahnstuebchen
·1 month ago@p-schauberger
Hi Peter,
regarding your question of who is liable, I can only write my personal opinion that this is something courts will probably have to clarify over the next few years.
Whether the cancellation function implemented by Ebay complies with applicable law has surely been sufficiently reviewed by Ebay’s legal department.
Best wishes from the Baltic Sea
Peter
*sweet-melody*
·1 month agoGood morning!
Nothing surprises me anymore when I see how many private sellers are selling without an imprint, as if there were no tomorrow.
Sunny greetings!
p-schauberger
OP1 month agoHey, if eBay were to reintroduce the fee for private sellers, a lot of things would take care of themselves.
p-schauberger
OP1 month agoShocking! Apparently the "I don't care about anything" attitude has crept in here too...
camillehervier
·1 month agoI think it's generally quieter here.
petersmodellbahnstuebchen
·1 month agoHi @p-schauberger
there’s definitely no “couldn’t care less” attitude creeping in here.
The “new” cancellation function at Ebay still has some teething problems. The buyer no longer has to fill anything out here, just click to cancel. Unfortunately, as a seller, it’s hard to recognize that as a cancellation.
Though I personally wonder whether the form that used to be required even still complies with current legislation.
I had such a case recently and, after receiving the item, refunded the “customer” the purchase price including shipping. That was it for me.
Best regards from the Baltic Sea
hasjana
·1 month agowhen I look at various websites on the net with the requirements regarding placement on the pages (visibility / finding the button), labeling, etc., this here at eBay is not compliant with the rules
p-schauberger
OP1 month agoHey Peter, which documents do you make available to the auditor - in the event of a tax audit?
Sure, everyone can do what they want, but unfortunately not before the law. We have obligations, but also rights. The buyer has rights, but also obligations. The revocation is still regulated
petersmodellbahnstuebchen
·1 month ago@p-schauberger
Hi Peter,
in the event of an audit, in such cases the corrected invoices from Ebay have always been sufficient as proof so far. They show the purchase price, shipping costs, refund, and the total amount.
Accordingly, that’s how it’s booked for me too.
Best regards from the Baltic Sea
Peter
p-schauberger
OP1 month agoHi Peter,
as always, everyone can do what they want. However, there are certain rules 🥹 (It’s like with the invoices - discussion a few weeks ago) Classification as a document: A revocation is relevant for tax and accounting purposes, as it leads to a reversal of the transaction and invoice correction. Therefore, the declaration must be archived as part of the normal bookkeeping obligations.. Best, Peter
bixtron
·1 month ago · EditedHi,
that only leaves maximum self-protection based on the invoices Peter mentioned and, if necessary, the return request itself + proof of transaction - what else do you want to do :)
Ebay could simply pre-create a cancellation form that is automatically filled out when the customer starts a return (personal details, order number, date, etc.). The cancellation is informal anyway and doesn’t have to be justified. The seller then receives this document by message/email and thus has the buyer’s declaration of intent on hand.