How do you deal with delayed returns? Seller protection? | Seller Lounge

bixtron · 2026-06-04T15:51:21.045000Z

Hello everyone, a buyer opened a return after exactly 30 days because he found the item cheaper. So far so good, but then the buyer took almost another 3 weeks before even shipping the item. Now, under BGB/WRB, there is no longer any claim to a refund, since the 14-day deadline has been exceeded. The buyer can take the item back - which of course he will ignore/refuse. A 20-minute phone call with an eBay employee was once again for nothing, because I wasn't understood and no solution was provided. However, I was also told that a solution would be provided when the case was opened. So what am I supposed to do now? Opening a case once the item is there isn't really possible. Under "eBay einschalten" I don't have the option "Deadline exceeded" or something like that. Thanks!

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How do you deal with delayed returns? Seller protection? | Seller Lounge | eBay Germany