Repeated OSS/VAT warnings despite sales under €10,000 and eBay confirmation
Summary: kkukki20022008 reports repeated warnings regarding OSS/VAT, even though sales are below €10,000 and eBay has confirmed this. It seems that further clarification or support on this issue is needed, as the author is still receiving notifications.
Hello eBay team, @patrick @miriam
I urgently need help regarding repeated OSS/VAT warnings on my eBay account.
In 2025, I already confirmed to eBay that my cross-border sales to private individuals within the EU are below the OSS supply threshold of €10,000 per calendar year.
Following that, I received an official confirmation from eBay on 12/05/2025 that:
no further action is required,
any restrictions have been lifted,
and this applies until 12/05/2026.
Nevertheless, I am now once again receiving warnings and threats of suspension for practically every EU country as soon as a sale is made there. In the emails, eBay claims that my total cross-border turnover within the EU exceeds €10,000 per year and that I must confirm OSS or enter foreign VAT IDs.
According to my records, this statement is not correct. If eBay continues to assume that my turnover in 2025 or 2026 is above the €10,000 threshold, I ask for a detailed breakdown of the relevant sales that support this calculation, as I keep my accounts carefully and would like to trace and reconcile the data accordingly; I sell only through eBay.
I monitor my sales very closely for accounting purposes and explicitly make sure to stay below the OSS threshold. I also do not use warehousing or shipping from other EU countries. The goods are shipped from Germany.
That is why I do not understand:
why eBay continues to assume that I am above the €10,000 threshold,
why I am receiving restrictions again,
and why the already confirmed exception is apparently being ignored.
If necessary, I can provide all emails, confirmations, and screenshots, including:
eBay's request from 24/02/2025, my confirmation, as well as the official eBay confirmation from 12/05/2025 that no further action is required until 12/05/2026
Could an eBay employee please review my case and, if necessary, give me the opportunity again to confirm the declaration that my cross-border sales continue to remain below the €10,000 threshold, so that the restrictions and warnings can be permanently removed?
Thank you.
miriam@ebay
Hello @kkukki20022008! We have just sent you an email, please reply to it to receive further support for your concern. As soon as we have the confirmation by email that cross-border EU sales with private individuals are below €10,000 per year and eBay is informed if this threshold is exceeded, we can review a renewed exemption for your eBay account.
It is important that sellers always contact eBay in a timely manner to request the extension.
Kind regards
Miriam
kkukki20022008
OP2 months agoThank you very much. I received the email and replied immediately with the confirmation on 14/05/2026. On the very same day, I got a response saying that my request had been forwarded to the specialist team and that I should receive a reply within 72 hours.
Meanwhile, almost a week has already passed and I still haven’t received any response. Could you perhaps take a look?
patrick@ebay
Hello @kkukki20022008 ,
I’d like to nudge this along once more, so I’m sending you another email so you can get in touch.
Best regards
Patrick
kkukki20022008
OP2 months agoHello, patrick@ebay & miriam@ebay
Unfortunately, I haven't received a response to the two emails I sent.
kkukki20022008
OP2 months agoThe emails said that my account would be blocked for sales to EU buyers after 14 days if I did not confirm OSS use. Those 14 days have now passed, and my account has actually now been blocked for EU sales.
I don’t understand this, since my cross-border sales within the EU in calendar year 2026 are well below €5,000. My sales in 2025 were also well below the OSS threshold of €10,000.
I have not received any reply to my two further emails. Only my first message received a response saying that my request had been forwarded to the specialist team and that I should receive a reply within 72 hours. Since then, however, I have not received any further response.
I urgently ask the eBay team for help and for my case to be reviewed again so that the block on EU sales is lifted.