Payment dispute "The buyer did not recognize this transaction" | Seller Lounge

itec-systems · 2025-12-01T09:22:15.026000Z

Hello everyone, actually, in 10 years on Ebay this is my first payment dispute, as far as I can remember. The buyer, also from the Czech Republic, bought last week, it was shipped on Tuesday, and today suddenly a payment dispute "The buyer did not recognize this transaction" was opened. What I don't understand is what does that have to do with me? I can imagine it's about unauthorized account access or an attempted fraud, but now I'm supposed to explain why I want to contest the dispute??? Anyway, I shipped to the address on file and so I actually feel relatively safe. Has anyone here ever had this kind of case and can report on the outcome? @miriam@ebay Since it's a Paypal case, you can't do anything here either, right?

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