Payment dispute case: eBay Document ID: 163173334001 | Seller Lounge

ttd4it · 2025-12-25T16:14:53.454000Z

Hello @melina@ebay , unfortunately, today I had to find out that eBay is handling a follow-up/exchange 10 months after a purchase. Normally, after 30 days eBay is no longer responsible. A buyer purchased an item on February 10, 2025.Order number: 03-12700-70178 and reported a problem via the internal system on August 26, 2015.On August 28, I first informed him that a replacement would be provided and shipped. The requirement for the buyer was to send me the email for issuing a DHL label.The buyer did not comply with this repeated request. My contact details are listed in the legal notice and on the invoice. No contact was made via those contact details either. Instead, I received a notification from eBay today. However, more than 10 months after the purchase, eBay is not responsible for this.It is also not possible to reply to the eBay communication because the last selectable sales shown are from September 2025. So now I’m going through the Community.

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Payment dispute case: eBay Document ID: 163173334001 | Seller Lounge | eBay Germany