Rating removal | Service (Shipping & Review)

ebis-bude · 2026-06-19T12:26:08.140436Z

Hello everyone,I'm not even sure if I'm in the right place here.But I need some help.Buyer left me a negative rating because apparently a return was not possible. He returned order 25-14728-20335 with the reason "didn't like it".I accepted the return and provided a shipping label. Now he is leaving me a negative rating as follows:Wrong device was selected. Return apparently not possible.I requested removal of the feedback and received a rejection with the reason:Our decisionA review of the feedback found that, in the buyer's opinion, the item significantly differed from the description in the listing.For this reason, the feedback was not removed. For your information: This feedback does not affect your service status.So neither the feedback nor the rejection of the removal have valid reasons.Could this be checked again?Thank you very much and best regardsStefan

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