Buyer does not return incorrectly delivered sweater
Summary: ladyblue2026 accidentally shipped the wrong sweater to a buyer and has been waiting 14 days for the return. The buyer did confirm the shipment, but didn’t insure it. ladyblue2026 is looking for advice on how to proceed in a situation like this and is asking about others’ similar experiences. voli-maus asks whether a return label was provided.
Hello community,
I accidentally delivered the wrong sweater to a buyer. Although I asked for it to be returned and reimbursed the shipping costs, I have now been waiting 14 days for the return. The buyer has assured me and provided proof with a postal receipt that he sent it. But unfortunately not insured as requested.
How can I proceed in such a case? Have you had similar experiences, and what steps did you take to solve the problem? Thanks for your help!
perfect-sally
·2 weeks agoA proof that the item was delivered doesn't help! Something like that must absolutely be sent back with a tracking number.
The question would be: did you only reimburse the shipping costs or also refund the item?
voli-maus
·2 weeks agoHello @ladyblue2026 ,
did you send the buyer a return label?