QuestionMembers help membersChevronRightIcon Error message Why? I get an error message on Ebay that says: It looks like you’re listing a Freestyle Libre. In all your eBay listings, only one item may be offered each time. To continue, please change the quantity to one. The quantity is set to one. It also doesn’t matter whether I go with auction or Buy It Now, it’s the same error message every time. Why?
QuestionShippingChevronRightIcon Shipping costs Unfortunately, things here on Ebay have gotten much, much worse. Unfortunately, there is no more combined shipping. You're supposed to pay shipping costs for each item individually, even though they were often offered by one seller for a single shipping price. Probably an agreement with the delivery companies. A real outrage, just to make more money off us. I believe and hope that, like me, no one wants to buy anything here anymore in this state.
QuestionPayment processing on eBayChevronRightIcon Payout of sales proceeds Why am I not receiving my sales proceeds?
QuestionMembers help membersChevronRightIcon Critical System Bug: Sept 13 Listings Stuck Dual-Active/Inactive / Sold Missing in Orders / SR# 1-508680571078 My auctions from September 13th are stuck in a critical system bug: both sold and unsold listings show up as active AND inactive. Sold items do not appear in my 'Orders' section, and buyers cannot see or pay for them on their end. Multiple messages & calls: I have sent numerous messages and made a call where I was promised a resolution within 3 days. It has now been over two weeks with no fix. Manual fix proven possible: During my call on Sept 18, an agent was manually unfreeze ONE item in less then minute, proving that the issue can be resolved manually on an item level. No updates for 5 days: The last email I received was 5 days ago (Sept 24), stating the case was escalated to the back-end team. Since then, there has been zero progress or communication. Since automated scripts have failed and the back-end team has not resolved this after two weeks, please have a supervisor or senior support manager manually refresh and unfreeze all remaining listings from September 13th so buyers can complete payment. Buyer lost due to eBay's negligence: Due to this issue dragging on for over two weeks without a fix, I have already lost a buyer for a sold item who gave up waiting. Account: and12three Ticket: SR# 1-508680571078
TopicTrade & Discuss CommerciallyChevronRightIconRegulations ce-kra35931View listingsExperiences with the IBMS at eBay Hello everyone, I’m currently trying to figure out how a commercial seller on eBay can actually submit an official complaint through the internal complaint management system – IBMS – . On the relevant eBay help page, it says that IBMS is available to commercial users at any time, without restrictions, easily accessible, and free of charge. It also explains that a complaint can simply be submitted via eBay customer service. In practice, however, I can’t find this described access. The “Customer Service” link only leads to the general help homepage. There I can find neither a menu item for “IBMS complaint” nor any clearly designated form or special contact option for it. Even via chat, when I asked specifically how and where an IBMS complaint can be submitted, I did not receive any relevant information. The background is a buyer protection case in which proof of delivery was sent to eBay on time and eBay confirmed receipt. Even so, the decision was made against me. In the subsequent contacts, different and sometimes contradictory reasons were given. I repeatedly and explicitly asked for my submission to be recorded as an official complaint under IBMS . However, instead of a confirmation or an IBMS case number, I continued to receive general standard replies about the original case. So in this post, I’m not primarily looking to reopen the discussion about the individual buyer protection decision, but rather asking the basic question: How can a commercial seller verifiably submit an official IBMS complaint to eBay? Has anyone here already successfully submitted such a complaint? Through which exact menu item, form, or contact channel was it submitted? Did you then receive explicit confirmation that the matter was recorded as an IBMS complaint — possibly with a separate IBMS complaint number? Or does every normal contact with eBay customer service automatically count as an IBMS complaint, even if this is neither communicated nor apparent from the reply? If there is an official way, I’d be very grateful for a precise description or a specific tip. Simply being directed to general customer service unfortunately doesn’t help if IBMS can’t be selected there and the matter isn’t explicitly handled as such. Best regards 2 months agolast reply 1 week ago
QuestionMembers help membersChevronRightIcon New article won’t let you upload images from your phone and then deletes all the data from the draft? Hello, unfortunately, for over 1 ½ months now I’ve been having the problem that I can no longer upload pictures to my new listings from my phone because the process simply doesn’t load. I usually create my listings on the PC and then add the pictures via my phone. That used to work without any problems: I tapped the corresponding message, the listing opened on my phone, I added the pictures, and then activated it. Now, however, it just keeps loading forever. If I then press the “X” at the top left, the title, product description, and pricing settings even disappear from the listing afterward. At this point it’s really pretty annoying, especially because it used to work without any problems. Could someone please tell me whether eBay is working on this bug and when it will finally be fixed?
QuestionMembers help membersChevronRightIcon Complaint, did not receive any money I recently sold DVDs, the buyer apparently paid via PayPal, and on eBay it is also shown that it was supposedly paid. The money has not arrived either with PayPal or in my account. eBay sent me congratulations, saying I could now go shopping with the money. Where is my money then? I can't see anything, I want it in my account. I complained, but I get no response from either PayPal or eBay. This is completely unprofessional and for me it's the very last time that I work with these companies. What else can I do now?????
QuestionMembers help membersChevronRightIcon Refund function has not been working for a few days now Hello everyone, for a few days now, the refund function on eBay has no longer been working for me. Do you perhaps have any information on whether this problem is already being addressed? Best regards BOISVOYASGE
QuestionSeller LoungeChevronRightIcon Strategies for increasing sales on eBay Hello everyone, I’ve noticed that my sales figures on eBay have been steadily declining over the past few months, despite unchanged product quality and stable prices. Especially compared to last year, a significant drop is noticeable (and this already in a row). I’d be interested to know what strategies you’ve used to increase your revenue in such challenging times? Have you switched to alternative platforms, adjusted your marketing tactics, or maybe restructured your product range? Please share your experiences and thoughts so we can find solutions together. Thank you very much and best regards! PS: You don’t have to share your tactics with me; it’s much more about the decline in sales. #jalda #yalda #mehralsnuresskultur
TopicCommunity Help & DialogueChevronRightIconQuestions about the community der_einzig_unwahre_heino281View listingsNot solved yet. Members help members. MHM unresolved? Has the forum -Members help members- actually proven its worth? And are the access restrictions that apply there appropriate, given the fact that most questions still say: "Not solved yet"? 1 month agolast reply 1 month ago
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