For some time now I’ve only had problems with eBay’s service, here is a copy of my complaint because my account has just been restricted and the service status has been downgraded. I’m wondering whether anyone has had similar or the same experiences. Downgrade of my service status, I want a detailed explanation for the downgrade of my status. I’ve seen the statistics and currently there are no issues and all older cases have already been resolved. I always tried to sort things out peacefully and politely with rude buyers; on advice I accepted returns that were based on lies, e.g. about the condition. I always write a detailed description and upload detailed pictures of the item, including any damage or signs of use, and yet you are forced to accept the return if someone claims the item is not as described, although that clearly isn’t true. Then there was the case where the buyer claimed the item had not arrived, and I researched through very opaque DHL pages and was able to present confirmation from the delivery person that the shipment had been delivered, but just because there was no tracking number, the decision was made against me and I had to refund, even though from the very beginning there had been a dispute with the buyer in which I was insulted, threatened, defamed and blackmailed, and I reported that several times and asked for help and you did absolutely nothing to help, although the buyer had demonstrably violated several basic principles and even announced that he would claim he had not received the parcel before it was delivered. Even when I reported that with proof, I had to refund it anyway, which was outrageous. I am really angry and dissatisfied. My service status was supposedly above average at the time, but I was treated below average, and although there was evidence and proof, every time the decision was made in the other party’s favor. That is an insult. Now to downgrade my service status, look at my entire history since I signed up as well as the reviews — if you had deleted the negative review, which was your duty, from the buyer who insulted, blackmailed, threatened and defamed me and in the end, with your help, ripped me off, then there would also have been the only negative review from all my sales. Then there was the case of the person who bought 2 expensive branded trousers, new and unworn, without tags, and kept claiming they had not arrived until he tried to blackmail a partial refund because he supposedly thinks the trousers smell. He said I should pay for cleaning, which of course would have changed the condition and deviated from my description if I had washed them myself, where I stated that the trousers had been unused in my grandparents’ wardrobe for at least 2 years; he had bought them shortly before his death and they had never been worn, so of course they don’t smell fresh, and many people don’t find the smell of old people fresh anyway, but that was only a pretext. The trousers had cost 70€ each and were unworn, so like new; wash them once and done — you do that after buying a pair of trousers at the mall too. He got both trousers without shipping costs for 25€ and still wanted another 10–15€, but only because he did not state after this demand that he had already received the item long ago, that was again held against me, and the buyer certainly had no consequences for the attempted blackmail, knowing you. What happened to the good service and service employees from the past who still acted fairly and properly and looked at the cases carefully, especially when they still received clues? I had of course reported this too so that the buyer would be held accountable for this outrageous behavior and violation of the rules, and the false claim that the item had not arrived would be deleted from my account. It may be that 2–3 times I shipped a day later than the processing time, which is why I have now also extended the handling time by one day, because things can come up for anyone. I also apologized to the buyer each time. The fact is that nowadays you can’t even send the smallest item without a tracking number, even if a simple 0.95 cent letter would be enough, because someone can simply claim it did not arrive even if it did arrive, which is to the disadvantage of honest buyers who save so much money on shipping and to the disadvantage of small private sellers like me, because items with expensive shipping obviously sell less well than those with low or free shipping. Even with a sworn statement from the local regular delivery person, scammers are helped here in ripping people off, and the regular delivery person in a small village or on his route knows every house exactly and can usually still remember one or two weeks after delivery whether he delivered something or not, especially if he is given an exact description of the shipment. So I think it is a downright outrageous imposition that I have now been told, without reason, that my service status is being set from above average straight down to below average, and that my account is also being restricted for no apparent reason, at a time when, without advertising, which is how you make your money, you hardly have a chance to sell anything well. I had already wondered why nothing had been bought for quite a while, but I am being blatantly harassed by you. You have repeatedly failed to help me even though there was evidence and I really needed your support; even after review, you did nothing, and now this harassment of restricting the account and downgrading the service status despite an almost spotless sales history. I have seen other accounts with 70–80% positive ratings and the rest negative complaints where people did not receive their items or were sent empty boxes, and because a tracking number existed, they did not get their money back, which has already happened to me as well. Do you expect people to film every purchase as they open the parcel in order to prove something like that? I used to have another account, whose login details I unfortunately forgot, which I ran from 2010 to 2019 with 100% positive ratings and an annual turnover of an average of 2000€; at that time, sellers were still helped in difficult cases with complicated buyers. I always behave friendly and always try to stay calm when there is a problem and sort it out with the buyer without a dispute to the buyer’s satisfaction, and if I realize it isn’t working I offer to take the item back and refund the money, but some buyers are so outrageous and provoke and insult you, accuse you of things, etc., as I already mentioned above. I’m going to put all this online now in forums and the community to warn other people and find people with the same experiences and exchange views with them. And I expect a new proper analysis regarding my service status and, of course, the restriction to be lifted, and during the analysis you should carefully examine the individual cases this time, especially the ones where I had to report the other person several times and repeatedly asked for help and support in vain, by phone and in writing! Kind regards
