eBay NewsChevronRightIconNew: Reach buyers worldwide outside the EU with “eBay International Shipping” Dear sellers, With “eBay International Shipping,” you can now reach buyers outside the European Union (EU) more easily. eBay takes care of the key steps of international shipping - without any extra effort or cost for you. Starting in September 2026 we will gradually activate eBay accounts for the program. As soon as your account is activated, we’ll let you know. Eligible active listings will then automatically be considered for sale with eBay International Shipping. How it works If one of your items sells via eBay International Shipping to a buyer outside the EU, you send it to our shipping center in Germany. From there, we handle international onward shipping, customs clearance, and the processing of returns for you - at no additional cost to you. Nothing changes for your sales within Germany and the EU. Learn more Best of luck with international selling! Kind regards Your eBay team Was this article helpful to you? Then don’t forget to bookmark it and recommend it to others with a “thumbs up”.
eBay NewsChevronRightIconNew pilot: DHL Päckchen S and M now with tracking via eBay Dear sellers, Together with DHL, we’re launching a pilot: starting now, DHL products Päckchen S and Päckchen M will automatically include tracking when the shipping labels are purchased directly through the eBay shipping platform at ebay.de . What’s new? Automatic tracking for DHL Päckchen S DHL Päckchen M Tracking is activated directly when you buy the shipping labels at ebay.de . Buyers benefit from more transparency about the shipping status, and you know that the parcel has finally arrived safely with your buyers. Important note: Tracking applies exclusively to shipping labels purchased via the eBay shipping platform. DHL Päckchen labels purchased outside of eBay do not include tracking. Which items are the tracked parcels suitable for? DHL Päckchen with tracking are especially suitable for shipping light and lower-cost items where simple and transparent tracking is desired. For higher-value items, sellers can still use the DHL parcel products on the eBay shipping platform – including liability coverage up to 500 €. Pilot phase The joint pilot from eBay and DHL has already started and is expected to run until the end of the year. During this time, we’ll gather experience and feedback to further optimize the offer. Try it now Kind regards Your eBay team Was this article helpful to you? Then don’t forget to bookmark it and recommend it to others with a thumbs up
QuestionMembers help membersChevronRightIcon Buyer disappeared and the money too Hello community. I sent a package as a large envelope because the buyer paid for that shipping method. Now the problem is that before the purchase and since the purchase he has not replied to my messages or shown any reaction. I have video proof that I sent it and it actually arrived with him almost a week ago, but I’m not getting my money because he doesn’t confirm on eBay that the package has arrived. eBay isn’t helping me at all either
eBay NewsChevronRightIconYour Seller News for August are here Dear sellers, This month we’re informing you about updates that can help you make your listings more attractive, comply with guidelines for your business, and improve the performance of your campaigns. Trust and protection Update the size information for your fashion listings now to keep sales running smoothly. With our updated returns policy for vehicle parts & accessories, which will be published soon, you’ll stay competitive and build more trust. To do this, you need to adjust your return terms for certain listings by September 28, 2026. Grow your business Learn about the new minimum requirements for your service. The eBay Top Service dashboard shows your data and your status in real time. Learn more Kind regards Your eBay team Was this article useful to you? Then don’t forget to bookmark it and recommend it to others with a “thumbs up.”
eBay NewsChevronRightIconNew: Upload energy efficiency labels and product data sheets as PDF now too Dear sellers, if you sell corresponding energy-related products in the EU or the United Kingdom, you are required to provide energy labels and information about product performance in your listings. These include, among other things, electrical appliances, light sources, smartphones and tablets, as well as tires. This helps buyers make informed purchase decisions and ensures that you meet the applicable legal requirements. From now on, you can upload your energy label and your product data sheet in the “Product notes” section as a PDF file or as an image when creating or editing corresponding listings. Until now, only image uploads were possible. What you need to do now ● Upload your energy efficiency label and your product data sheet either as a PDF or as an image. ● PDF files must not be larger than 10 MB. ● Check all listings with the “Good until cancelled” option. Update older listings if necessary so that they comply with the applicable regulations. ● Provide the correct information on energy efficiency for the relevant products. ● If you manage listings through a third party, please coordinate with them on how you can upload your energy label and product data sheet in PDF or image format. Please note that these regulations may also apply to refurbished and used products. You can find more information on the European Commission website . Listings that are missing required energy efficiency information may not be shown to buyers or may not be available for purchase. More information can be found on our help page . We thank you for your support in continuously improving the buying experience on the eBay marketplace. Kind regards Your eBay team Was this article helpful to you? Then don't forget to bookmark it and recommend it to others with a “thumbs up”.
eBay NewsChevronRightIconAgenda for the 4th stop of our Seller Event “eBay on tour” in Hamburg. Join us on August 26! Dear sellers, We’re looking forward to seeing you in Hamburg! Our tour will make its fourth and final stop on August 26. 📍 Hamburg, Volksparkstadion, Uwe-Seeler-Alleee 9, 22525 Hamburg-Altona 🗓️August 26, 9:00-19:00 An exciting and diverse agenda awaits you at eBay on tour: from practical tips for your business through working smarter with AI to optimized listings for better visibility, marketing tools and eBay Advertising, as well as support with regulations and sessions on international growth, Preloved Fashion, Refurbished and Collectibles. And as always, plenty of opportunity to network with other sellers and eBay experts in cooperation with Hermes . For everyone who wants to take away new ideas, concrete growth tips and fresh inspiration for their eBay business. Secure your ticket for Hamburg now! Best regards Your eBay team Was this article helpful to you? Then don’t forget to bookmark it and recommend it to others with a “thumbs up”
eBay NewsChevronRightIconFrom a Bremen retail store to a successful multichannel company with eBay Live Dear sellers, How do you manage to scale a retail business, centrally control multiple marketplaces, and at the same time successfully use new formats like Live Shopping? In our new Seller Story, we visit mySWOOOP in Bremen. Okan Uca, Head of Operations, рассказывает how the company has grown since 2011 from a small brick-and-mortar store into one of the leading providers of refurbished electronics. 🚀 Today, mySWOOOP employs around 70 people, runs three of its own stores, and works with about 450 buying partners across Germany. In the video, you will learn: how mySWOOOP mastered the transition from eBay trading to a multichannel business how offers and inventory on eBay, Amazon, Kaufland and OTTO are centrally controlled via JTL ERP what role the long-standing collaboration with eBay and JTL plays in the business's growth how mySWOOOP auctions off products starting at 1 euro several times a week with eBay Live and reaches up to 8,000 viewers on strong days 🎥 what opportunities re-commerce, automation and live commerce offer sellers The success story inspires with many practical insights for anyone who wants to make their eBay business more efficient and scale it across additional sales channels. 💡 ▶️ Watch the video now and learn more about how JTL can support you in managing your multichannel business. Watch the Seller Story now and get to know JTL : Wishing you great success with your collaboration with eBay & JTL! Kind regards Your eBay team Important links JTL Software download JTL Subscription eBay Live Was the article useful for you? Then don’t forget to bookmark it and recommend it to others with a “thumbs up”.
