QuestionMembers help membersChevronRightIcon eBay Plus account is stuck in the test phase limit of 2,000 points Hello everyone, I'm reaching out to the eBay community today looking for help because unfortunately I'm not getting anywhere with normal support. My problem: I've been an eBay Plus member since July (the trial phase is over). Since then, my maximum points limit has unfortunately been capped at 2,000 points. That means I can collect points as usual, but as soon as I reach 2,000 points, newly collected points expire and I can only start earning new points again once I've spent some. In total, I've been able to collect 5,739 points this way, but it's a shame that I can't use the account I'm paying for normally. What can I do to unlock the regular annual limit (10,000 points)? Thanks!
QuestionMembers help membersChevronRightIcon Disappointing eBay customer service – specific questions are repeatedly left unanswered I’d like to share my current experience with eBay customer service here, because I now honestly find the way my issue has been handled really disappointing. It all started with a simple goodwill request regarding an eBay Plus voucher worth €10. The voucher was used for a purchase, the item was then returned, and the voucher was not credited back. I am well aware that, according to the terms, vouchers may not have to be refunded. That is exactly why I had explicitly asked for a goodwill review. After the first agent declined this, I explicitly asked for my issue to be forwarded to a higher responsible department or a complaints department. That was not addressed at all. I then explicitly pointed out again that my actual question had not been answered and asked once more for it to be forwarded. The next reply again only addressed the fact that no voucher could be issued. My specific request for escalation or forwarding was again not answered. That is exactly what I find problematic. At this point it is less about the €10 and more about the way the communication is handled. From my point of view, specific questions are being deliberately sidestepped, explicit requests are not being addressed, and instead you keep getting essentially the same standard reply over and over again. If an employee themselves has no way to make a goodwill decision, that is completely fine with me. But then I would at least expect that an explicitly requested forwarding to the responsible department is reviewed or that it is explained in a way that makes sense why this supposedly isn’t possible. Has anyone had similar experiences? Is there even still a way at eBay to have an issue actually forwarded to a complaints department or a higher support level?
QuestionSellChevronRightIcon Hermes + eBay: the never-ending story Hey, Buyer returns the item with Hermes. Parcel ends up somewhere. Complaint is ignored. eBay refunds the buyer MY money. Case closed. Appeal denied. No item, no WR, no money. Thanks to eBay+ Now the seller has the hassle and time wasted.
QuestionMembers help membersChevronRightIcon Cancel eBay Plus trial membership within one day. 19.90 was still charged anyway Hello, I have the following problem. On 31/08 I signed up for the 30-day Ebay Plus trial membership. But I cancelled it on the same day under the 14-day right of withdrawal, and so I thought no fees would be charged to me. However, on 02/09/2026, €19.90 was debited from my Paypal account and they took it from my bank. I also received the official confirmation of the cancellation on 31/08/2026. Over the last 2 days I have been talking to Ebay support. However, I am usually brushed off automatically by an AI and it tells me to contact Paypal. I have already done the following things Several attempts to contact them via chat. But after Ebay asks me for screenshots of the debit on Paypal, I am told to contact Paypal because Ebay can't help with that. 2 attempts to contact them by phone. One wanted me to send him screenshots of the debit as well. The other advised me to submit the cancellation again by email. Tried everything, but so far I haven't received any replies or confirmations. I'm a bit at a loss and hope someone here can help me
QuestionMembers help membersChevronRightIcon Detailed view of points account not working Hello, the detail view of the points account has not been working anymore since at least yesterday. In the detailed display, the ebay points balance is 0 for Redeemable and Pending, although pending points exist, and no transactions = additions and deductions are shown historically. In the ebay points overview, the total is displayed correctly. The problem was already described here by another user and marked as solved today (user norderstar) However, it is still not working for me right now, neither in the app nor in the PC version. Many thanks in advance