Edited: Due to a broken keyboard, the text was summarized by AI and it went a bit too far. It was more along the lines of wanting sound legal opinions. That was never my intention eBay return: buyer gets everything back, eBay still keeps the fees? I’ve just got a case that has me a bit puzzled, because I’ve never experienced it like this before. The buyer opened a return and claimed that when the package was opened, allegedly part of the contents was missing. I believe this claim is false, so I involved eBay. I then even called eBay support. After reviewing the case, they explicitly told me that I am in the right and shouldn’t worry . Unfortunately, that was only over the phone, so of course I have nothing in writing about it. Now my complaint was still rejected, or rather the decision in favor of the buyer was upheld. I was told in justification that the buyer had been able to prove that they reported the alleged theft. But let’s be honest: the fact that someone reports an alleged theft by no means proves that the theft actually happened. At first, it only proves that they reported that claim somewhere. By the way, eBay didn’t provide me with the alleged proof itself either. And this is exactly where my actual problem comes in: The buyer gets the full purchase price back , so for example €31. eBay had previously kept about €6 in fees from those €31. But now, for the refund, the full €31 is charged back to me, while eBay apparently keeps the roughly €6 it had previously withheld. So in the end I’m left with €0 in revenue from the transaction, plus the eBay fees as a loss. Is that actually the normal procedure at eBay now? Up to now I assumed that if a transaction is fully reversed, the corresponding selling fees would also be credited back. That’s how it is at Amazon, at least. I then read that eBay apparently actually has a rule that if eBay itself decides a case and closes it with a refund, the fees are not credited back. Honestly, that’s completely new to me. Has anyone here experienced this firsthand? Are the fees also withheld from you when eBay decides a return case and the buyer gets the full purchase price back? And if that really is the case: What do you think of that? I honestly find it pretty hard to understand that eBay keeps its full selling commission on a transaction that has been fully reversed, even though no sales proceeds remain with the seller in the end. In any case, I’m going to have the matter looked into more closely again, especially the question of whether this rule is even permissible under German law.
