Hello everyone, I’d like to share my experiences from the past few months and find out whether other commercial sellers have had similar experiences. I was a commercial seller with 100% positive feedback, over 500 positive ratings, and Top Rated status. Nevertheless, my seller account was permanently suspended from selling by eBay. To this day, I have not received any concrete or understandable reason for this permanent suspension. In addition, eBay is currently withholding payouts of over €5,200 from my sales. Over the past few months, I had several problematic cases with buyers. These included buyers claiming that goods had not arrived, even though shipping and delivery proof was available, buyers claiming that the wrong goods had been delivered, as well as problematic returns and returns of already used goods. The issue is particularly clear in a case involving a high-quality air conditioning unit. The buyer initially said that the shipment had not arrived. I then opened an investigation and obtained proof of delivery. The buyer subsequently confirmed himself that he had contacted the neighbor and now knew where the shipment was. No defect in the air conditioning unit was claimed. Instead, the buyer said that he had meanwhile bought another air conditioning unit elsewhere and therefore wanted to return my item. I accepted the return and pointed out to the buyer that, in accordance with the return terms stated in the listing, the return shipping costs were to be borne by the buyer. I also mentioned options for how the return of the large freight item could be handled. The return was requested on 25/07. After that, according to my eBay case overview, processing was temporarily suspended on 29/07, 30/07, 10/08, 27/08, and 28/08. This means processing was suspended or extended at least five times. It was not until 10/09 that the case was finally closed. So around seven weeks passed from the return request to the final decision. eBay’s final decision was: “The fault was not yours.” According to eBay, the case is also not counted negatively in the assessment of my service status. Throughout this entire time, I tried to resolve the problems directly with eBay. In total, I called eBay customer service an estimated 30 to 40 times during this period. I had to explain the situation over and over again and repeatedly asked for a clear resolution. Despite this considerable effort, I am now facing the following situation: My seller account is permanently blocked from selling, without any concrete or understandable reason for the suspension being given to me. At the same time, more than €5,200 of my payouts are still being withheld by eBay. All of this concerns a seller account that had 100% positive feedback, Top Rated status, and more than 500 positive ratings. I am now wondering where eBay’s so-called seller protection is supposed to be in cases like this. If eBay offers buyer protection, that is generally understandable and important. But how is a seller protected when proof of delivery is available, a return is accepted and enabled, the seller keeps contacting support for weeks, and eBay ultimately decides the case accordingly? I have documented all relevant processes, buyer communication, shipping and delivery proof, as well as the communication with eBay. I’d be interested to know whether other commercial sellers have had similar experiences. Have you ever experienced a return case being suspended or extended five times or more? Was your seller account permanently suspended despite Top Rated status, without any concrete reason being given? Did eBay also withhold several thousand euros in payouts from you after a suspension? And above all: What experiences have you actually had with eBay seller protection, and how did you manage to get a real manual review of your account?