QuestionShippingChevronRightIcon Combined shipping Good day, can someone please tell/explain to me why the request to the seller for combined shipping only works on the PC, but not in the eBay app and also not on the tablet (internet browser)? Unfortunately, I can't get any help directly from eBay online. Thanks.
QuestionBuyChevronRightIcon The payment didn’t go through because of a technical error. The amount has not been refunded yet. Hello, I submitted this issue on 31/08/2026, but it has not been resolved to this day. I received the following message: Your purchase was canceled. The funds were not refunded to my eBay balance. I am contacting you regarding my order with order number 09-15104-84553. Order details: • Ordered on: 31 August 2026, 06:11 • Order number: 09-15104-84553 Payment attempt: I tried to pay for the item with my eBay balance of EUR 182.00. In addition, a payment via bank account in the amount of EUR 92.13 was attempted. Both payments are marked in the payment information as “Payment failed”: • eBay balance: EUR 182.00 – Payment failed • Payment via bank account: EUR 92.13 – Payment failed The order was therefore not completed / not paid. The funds deducted from my Ebay balance were not refunded to me.
QuestionMembers help membersChevronRightIcon Rating disappeared? Good day dear community, I ordered two games a few days ago. The condition was listed as "very good" but the CD had a lot of scratches, which was also not communicated anywhere in the listing. I then left neutral feedback, since the other game is in really top condition and I didn't want to leave negative feedback. This feedback is now no longer visible on the seller's page, and you can't see it in my profile either. In the feedback, I address everything that went well and what didn't, all according to the guidelines. Maybe someone here can explain to me why I can no longer see the feedback? Can a seller just delete it like that? Or does eBay need longer for some feedback before it gets published? Thanks in advance! :)
QuestionMembers help membersChevronRightIcon Complete sales outage since the update (11/09) – who else is affected? Hello everyone, I’ve been active on eBay for over 26 years, 20 of them as a business seller. In a quarter of a century, I’ve never experienced a scenario like this: since last Friday, my sales have suddenly dropped to exactly €0.00 — and this situation has remained unchanged up to today (Wednesday). Since this drop coincides exactly with the major eBay update from last Friday, I suspect there’s a technical cause behind it. So far, though, customer service doesn’t see any connection. To rule out my own technical errors or display bugs, I’d like to ask around: is anyone else experiencing this right now? I’d appreciate any replies and insights from your experience. Best regards Marc
QuestionMembers help membersChevronRightIcon WARRANTY LABEL ... where exactly does this thing go??? Hello folks, from 27.9.2026 we have to implement the warranty label. How are you doing this? The recommendation is to insert it into the item descriptions (first you have to save the label with an image service and then insert it with HTML. It works, but it’s a pain.) Or it is displayed centrally by the platform, i.e. Ebay, in checkout before payment. With Ebay, once again, as always, there is a great lack of knowledge; some of the service staff, who mostly speak poor German, don’t even know what you’re talking about. So... who among you knows more? I’m open to smart answers. ;-) I wish you huge sales and a nice time. best, Stephan Below is a picture of what it looks like.
QuestionMembers help membersChevronRightIcon Unlocking the account Due to an alleged non-payment, the seller canceled the purchase and later sold the items elsewhere. The seller ignored my note that, because of a ten-day absence, I would only be able to pay later via PayPal. Even a clarification didn’t help. eBay has now suspended my account and so another purchase is not possible. At the same time, though, eBay is processing my complaint about the former seller. QUESTION: how can I have the suspension note deleted?
TopicAct privately & discussChevronRightIconBuy feelgooddealssh4237View listingsSold by field is empty Hi everyone, for some time now, the field for purchases has been blank for “Sold by”. Normally, the seller is shown there together with a link. However, it seems to be an issue only in Firefox. In the private account in Chrome, the display works normally. Has anyone else had this problem, or is this known? Best wishes Stephi 1 month agolast reply 1 month ago
QuestionMembers help membersChevronRightIcon Payment with own credit after accepting price proposal Payment after price suggestion with own credit Hello, wanted to pay with my own credit after I had accepted a price suggestion but it DIDN'T work - why? Thanks
TopicAct privately & discussChevronRightIconSell vielesmehr198422View listingsScammers on eBay Hello, there’s a private seller on eBay offering Amazon vouchers, but he sends empty envelopes. He’s already received negative feedback about this, but he still keeps selling Amazon vouchers anyway. What makes the whole thing fraudulent now is that in the AUCTION TEXT he asks for an instant bank transfer, so completely outside eBay’s payment system and buyer protection. I’ve already reported this listing to eBay several times, but eBay always just says “does not violate our policies.” How on earth can that be? 2 months agolast reply 2 months ago
TopicAct privately & discussChevronRightIconSell speakerguy317View listingseBay's non-existent seller protection Hi everyone, I’m slowly no longer understanding why it should be worth it to sell things on this platform. I’ve now had two cases again that are really infuriating. Case 1: Buyer purchases an item from another EU country. It’s a Portuguese island that’s far away from the mainland. The item is handed over to DHL on time for shipping, with the note that shipping will take longer because of the island conditions (Vila do Porto, Portugal). The buyer opened a case straight away saying the item had not arrived, while the package was still in transit. eBay Support agreed with the buyer and refunded the money in his favor. That left me out a good three-figure amount + shipping costs. Of course I filed an appeal, which was also rejected by eBay Support. 3-4 days after the rejection, the item arrived with the buyer and was delivered. And yes: the tracking number was stored and had also been mentioned to eBay Support in every message. Case 2: Buyer wins an auction and doesn’t pay. The purchase is canceled by eBay. Why does the buyer not have to pay, or isn’t it forcibly collected, like happened to me in case 1? As someone who has been selling on eBay with this account since 2014, and was active before that since 2008, I have to say, it’s terrible what this platform has become. Has anyone experienced similar cases? 2 months agolast reply 2 months ago
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