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Question
Members help members
Seller sells used item as new and unused
Hello everyone, I’m a bit concerned right now; I bought an €800 lens that was advertised as “new and unused” and with original packaging. The photos had the usual eBay low resolution / heavy compression and also seemed to match the description. What I received was a lens with obvious signs of use on the bayonet mount (typical of repeated removal and reattachment to a camera), minor scratches on the cap, and the lens on the camera side was smudged. The original packaging was missing, but an invoice was included. That invoice showed the item had been bought by the seller two months ago as a “demonstration unit” (display model aka customers can use it in the store). So it’s already ruled out that the lens could be unused, aside from the signs of use anyway. I don’t want to accuse the seller of anything, but that such a condition description is completely off for an item like this and would have been 100% obvious when listing it is, I think, clear. You also know whether you’re buying a demo unit or not... I’ve now confronted the seller and at the same time submitted a return request with the same explanation. However, he denies everything... Regarding the obvious signs of use in my pictures, he says he only sees a few scratches on the lens cap and he wouldn’t know what I might have done with the lens (?!) and that an original box wasn’t mentioned in the description anyway. After that, he sent the semi-useful listing photos again. TLDR: Since €800 is a lot of money, I wanted to ask here whether there’s any other option than sitting out the three days until you can open a case. Aside from the behavior, which in my opinion is just deliberate and fraudulent, I want the lens out of the house as quickly as possible and the €800 back... I also unpack all higher-value eBay purchases “by camera” and recorded what the condition was like fresh out of the package. Optional: Is there a way to report something like this? I find the seller’s behavior completely absurd given the clear facts. Kind regards
quadgeil
Posted Oct 5, 2026 at 2:24 PM • Last reply yesterday at 11:28 AM
14
Question
Members help members
Warranty remains denied
I need support in clarifying this case. I bought the Samsung Galaxy Z Fold5 on 21/05/2026 from this commercial seller on eBay as new merchandise. After about three months of normal and intended use, the inner folding display is defective and flickers. I also contacted Samsung. Based on the IMEI, Samsung told me that the manufacturer's warranty has already expired, even though the device was sold as new merchandise by this seller. I then contacted the seller. The seller does offer a return, but wants to retain 25% of the purchase price as depreciation and also requires me to cover the return shipping costs myself, since the purchase was more than three months ago. I do not agree with this solution. I used the device normally and did not cause the defect. I would also be fine with a free repair or a replacement device free of defects. The seller is based in HonkKong and is a commercial seller.
zezyn0
Posted Oct 5, 2026 at 5:35 PM • Last reply Oct 5, 2026 at 6:09 PM
2
Question
Members help members
Return
Hello everyone, where exactly do I enter the return tracking number for the return to the seller? I didn't use an eBay label. Greetings from East Frisia
ede_sowieso
Posted 4 days ago • Last reply 4 days ago
3
Question
Buy and discuss privately > Payment processing on eBay
No payout since July – deadlines repeatedly extended
Hello eBay team, I am asking for support from a staff member who will review my case conclusively and arrange the outstanding payout of 2,130.98 euros. Since July, despite numerous contacts, I have repeatedly been referred to an “expert team.” Nothing has been paid out to date. The buyer wanted to cancel the purchase after payment. When I did not agree to this, he announced that he would involve eBay or PayPal if I shipped the PC. I sent it on July 7; according to DHL, it was personally delivered on July 10. After that, the buyer first reported that he had not received the PC. Due to the proof of delivery, this case was decided against him, and his appeal was also rejected. He then claimed that the PC could not be turned on. This claim is the reason for the current buyer protection case. The buyer did not contact me directly about the alleged defect. According to eBay customer service, the buyer was supposed to submit an expert report. The deadlines I was given were extended several times: first until August 13, later until September 3, and then expressly for the last time until September 20. I was repeatedly told that no expert report had been received. Nevertheless, the payout still did not happen. What is especially incomprehensible is that eBay meanwhile informed me in writing that the buyer protection case had been closed in my favor. After that, I was again told that the expert team would get back to me. Instead of any feedback, I learned that the supposedly final deadline had once again been extended to September 29. Even when I speak to customer service, I am told every time, in essence, that I should be patient and not worry, the case will be reviewed and decided in my favor. I do not get a concrete explanation for the contradiction between these statements and the repeated deadline extensions. Today, after more than two hours in the queue and in the call, I asked to speak with a supervisor. The call was ended without my issue being clarified or me being connected. A deadline is not there to pass without consequence and then be set again and again. I expect eBay to clarify the matter now in a binding way and to arrange the payout of 2,130.98 euros no later than the expiry of the now again (“for the last time”) set deadline on September 29. If no payout is made by then, I will contact the consumer advice center and take legal action. In addition, I will forward this case to every social media channel in Germany that I can find and that deals with legal issues or consumer protection, in the hope that this case will make very big waves. Another vague reassurance is not a solution for me. I can share the eBay messages and the DHL proof of delivery as well as the case number and documents for review via a private channel.
miglab_57
Posted 1 week ago • Last reply 1 week ago
9
Question
Suggestions and Feedback on the eBay Platform
Why should a buyer cover the costs of return shipping (presumably to the Far East) when incorrect items are delivered?
Hello everyone, I’m looking for your experiences and opinions on a topic, because I have a few questions I don’t understand, since I can’t make sense of the logic. If someone from ebay is reading along and asks which case?: Case No. 5386995598 Return No. 5328941191 An item was offered on ebay, documented with photos of the goods. After the purchase and delivery, when I unpacked the parcel, I found that I had received the wrong goods, which I had not ordered. I contacted the seller, who stayed silent. Note: This is not a wrong purchase, no mistaken decision in selecting the item, and not my exercise of the right of withdrawal, but rather a complaint about goods delivered incorrectly. After the required waiting period, I involved ebay. The current status is as follows. -Note: I do not have a return label. As the return address, ebay provided me with the following on the same webpage. -Stupid question or does anyone else see it the same way?: Who can spot the two errors here? Here it is to be assumed the seller is based in the Far East, according to a Google search presumably in China, but only presumably China. Something like that cannot be shipped with DHL. Even if it could, then “Return to sender”. For me, that means double shipping costs and the seller keeps my money item / shipping costs. What options are left for me? None except shipping at my own expense .... or I stay silent without providing a shipping number and do not get my money back or receive a replacement item either. Contacting ebay is not possible online in this case / process. Is that the end of it already? No, in the event of non-deliverability, there will be additional costs of around 15.00 for me for the return shipment of the goods I complained about back to me as the sender. Now to my questions: Why do I have to pay the return shipping costs for a complaint identified immediately, even though the mistake here is clearly with the seller? Even if I could ship it, I pay and bear the return shipping costs because of a seller error of 25.49 euros? Why does the seller provide a shipping address on ebay that presumably cannot even be delivered to? Are we being measured by different standards here? -Same seller, same delivery with the above-mentioned goods in a shipping box, and here too the wrong goods were delivered. -The seller was contacted, again there was silence, ebay was involved, the result: a credit without return shipping -Case: Case No. 5386995643 / Return No. 5328941165 Regards Klaus
bwfennek
Posted 2 weeks ago • Last reply 1 week ago
21
Question
Members help members
Warranty beyond the 6 months
I ordered a new computer mouse. It came from China, and after 6.5 months it broke. The seller refuses to honor the warranty. Is that normal on eBay? eBay is referring me to the seller, saying I have to work it out with them.
lokra
Posted 1 week ago • Last reply 1 week ago
2
Question
Members help members
Customer is complaining after more than 3 weeks, very strange.
Hello, on 23/8 I sold an almost mint Marantz network player ND8006 via auction. Now, after more than 3 weeks, the buyer wants to return the player because supposedly the CD drive hasn't worked since he had the player. That seems very unlikely and flimsy to me; after all, he used the device for over 3 weeks without making any complaint. The device was in immaculate, yes almost mint condition, and I'm worried that if I agree to the return I will now get back a device with signs of use. Even when shipping, the buyer absolutely wanted extra insured shipping via DHL at my expense, which I refused. How should I react? Thanks for your help. Regards Dieter
schottl_de
Posted 2 weeks ago • Last reply 2 weeks ago
7
Question
Seller Lounge
Partial refund tool disabled
Hello everyone, I was just about to refund an item that had been sent back by the customer, less a partial refund. The item came back used, dirty, and incomplete. In the process, I had to find out that this function is currently not available. The call to the seller hotline revealed that Ebay has currently deactivated this partial refund tool. Whether and when it will be reactivated again is not yet known. Have you also had the same experience and learned anything different about it? Best regards HK Team Handelskontor Wahlgren
handelskontor
Posted 2 weeks ago • Last reply 2 weeks ago
5
Question
Members help members
Printing retour label not working
Got from ebay retailer retour label to print out. Printing not working. No success to print in web browser, ebay user account, nor by sending label through email. Error message: Send the item back by Sep 29 We are working on a fix! Please try again later. You can also send the item back to the return address using a shipping method of your choice. Try again Mark as shipped
salepurchasekade
Posted 2 weeks ago • Last reply 2 weeks ago
6
Question
Sell
Hermes + eBay: the never-ending story
Hey, Buyer returns the item with Hermes. Parcel ends up somewhere. Complaint is ignored. eBay refunds the buyer MY money. Case closed. Appeal denied. No item, no WR, no money. Thanks to eBay+ Now the seller has the hassle and time wasted.
p-schauberger
Posted 3 weeks ago • Last reply 2 weeks ago
24