QuestionTechnical QuestionsChevronRightIcon Incorrect base price information Problems with base prices - eBay is calculating fantasy prices!!!! What else is going to happen? First auctions disappear, now fantasy base prices are being shown everywhere. Hello EBAY! We commercial sellers are risking warning letters here! Something like that just isn't on. How long is it going to take before this error is corrected?
QuestionShippingChevronRightIcon Combined shipping Good day, can someone please tell/explain to me why the request to the seller for combined shipping only works on the PC, but not in the eBay app and also not on the tablet (internet browser)? Unfortunately, I can't get any help directly from eBay online. Thanks.
QuestionTechnical QuestionsChevronRightIcon eBay messaging service disrupted – customer service confirms technical issues (09/10/2026) Hello everyone, I want to inform other eBay users that there are currently technical problems with the eBay messaging service. Since this morning, I have been unable to contact sellers or open my message inbox. The problems occur both on my Windows PC with Google Chrome and on my Samsung smartphone in the eBay app. The following error messages appear: „Experience service status code undefined“ „network.http.401“ When opening the message inbox, an eBay error page appears. After a phone call with eBay customer service, I was told that there is currently a technical issue with the messaging service. So at least in my case, it is not due to the devices used or the browser settings. I hope this information helps other affected users and saves them unnecessary troubleshooting. Best regards
QuestionMembers help membersChevronRightIcon How can I confirm the new email address? (There's no button for it) I want to change my email address. But that doesn't work. In the contact-related data and the field to edit the email address, I enter the new email address. Then I'm supposed to confirm it. But the buttons are only "Cancel" or "Save". Save doesn't work. Then I still have to confirm it - with no indication of how or where. How do I do that?
QuestionMembers help membersChevronRightIcon Error Page - Sorry, Something went wrong on our end Every now and then, when I want to open eBay in the browser (PC), this error page appears: "Sorry – Something went wrong on our end". Sometimes it happens right on the first try, sometimes suddenly while I'm searching for items or using the My eBay pages. Any further attempt to load any eBay page (including the community) then results in this cute error page. The eBay app stops working too when it's on the same network. That is, until I click in my router to re-establish the connection and get assigned a new IP. Then eBay works again right away with no problems at all. Completely baffling to me — what could be causing that? I suspect it might also be a problem with the network provider, but if I write to them saying eBay won't load, they'll probably first say it's definitely eBay's fault. :) PS: Other websites aren't affected at the same time, or at least not that I know of. Restarting the browser, using a different browser, incognito mode, restarting the computer — none of it helps. Turning on a VPN helps, but normally I don't use a VPN.
QuestionTechnical QuestionsChevronRightIcon No small images in the order overview for variants? Hi, Am I the only one who doesn’t get small images displayed when going to the order overview? This only happens with variant items, not with single items. For single items, the image is on eBay when I open it. For variant items, the image is on our hoster. The curious thing is that it’s always different items. Are you having this problem too? Best regards
QuestionMembers help membersChevronRightIcon Error message "Something went wrong..." Hello, since yesterday I've been getting this error message constantly on the eBay website: "SORRY Something went wrong on our end 0.4e41c717.1790690522.461442e Please go back and try again or go to eBay Homepage. " (With a picture of a child in a red anorak) Is anyone else getting this?
QuestionMembers help membersChevronRightIcon Critical System Bug: Sept 13 Listings Stuck Dual-Active/Inactive / Sold Missing in Orders / SR# 1-508680571078 My auctions from September 13th are stuck in a critical system bug: both sold and unsold listings show up as active AND inactive. Sold items do not appear in my 'Orders' section, and buyers cannot see or pay for them on their end. Multiple messages & calls: I have sent numerous messages and made a call where I was promised a resolution within 3 days. It has now been over two weeks with no fix. Manual fix proven possible: During my call on Sept 18, an agent was manually unfreeze ONE item in less then minute, proving that the issue can be resolved manually on an item level. No updates for 5 days: The last email I received was 5 days ago (Sept 24), stating the case was escalated to the back-end team. Since then, there has been zero progress or communication. Since automated scripts have failed and the back-end team has not resolved this after two weeks, please have a supervisor or senior support manager manually refresh and unfreeze all remaining listings from September 13th so buyers can complete payment. Buyer lost due to eBay's negligence: Due to this issue dragging on for over two weeks without a fix, I have already lost a buyer for a sold item who gave up waiting. Account: and12three Ticket: SR# 1-508680571078
QuestionRatingChevronRightIcon Buyer leaves a negative review impulsively, we reach an agreement, but he still can’t delete/change the review Hello! A buyer leaves a negative review, I come to an agreement with the buyer that the review was not justified, I use the "Request review change" function and select "agreed with buyer" in it, I get the message from ebay that the buyer now has 10 days to change or delete the review. These 10 days expire in 3 days. So far, so good! Now I’ve been back and forth with the buyer for several days because he simply can’t change the review. I don’t know exactly what he has to do for it to work, because I’ve never tried it myself, so I can’t help him either. He writes to me that he has already spent over 24 hours (!) unsuccessfully trying to remove or change this mistaken review, but it just won’t work, because the links lead nowhere or something is greyed out. He says he has already written 140 pages (!) with ebay’s AI and Google without success. He may not be experienced with it, but that already shows that there must be a lack of user-friendliness in the system somewhere! Best regards felsenschulter
QuestionMembers help membersChevronRightIcon New article won’t let you upload images from your phone and then deletes all the data from the draft? Hello, unfortunately, for over 1 ½ months now I’ve been having the problem that I can no longer upload pictures to my new listings from my phone because the process simply doesn’t load. I usually create my listings on the PC and then add the pictures via my phone. That used to work without any problems: I tapped the corresponding message, the listing opened on my phone, I added the pictures, and then activated it. Now, however, it just keeps loading forever. If I then press the “X” at the top left, the title, product description, and pricing settings even disappear from the listing afterward. At this point it’s really pretty annoying, especially because it used to work without any problems. Could someone please tell me whether eBay is working on this bug and when it will finally be fixed?