QuestionTechnical QuestionsChevronRightIcon No small images in the order overview for variants? Hi, Am I the only one who doesn’t get small images displayed when going to the order overview? This only happens with variant items, not with single items. For single items, the image is on eBay when I open it. For variant items, the image is on our hoster. The curious thing is that it’s always different items. Are you having this problem too? Best regards
QuestionSeller LoungeChevronRightIcon Partial refund tool disabled Hello everyone, I was just about to refund an item that had been sent back by the customer, less a partial refund. The item came back used, dirty, and incomplete. In the process, I had to find out that this function is currently not available. The call to the seller hotline revealed that Ebay has currently deactivated this partial refund tool. Whether and when it will be reactivated again is not yet known. Have you also had the same experience and learned anything different about it? Best regards HK Team Handelskontor Wahlgren
QuestionMembers help membersChevronRightIcon Suddenly no sales - account is in good standing Sales have noticeably declined. Sometimes we go hours without any sales, but also without any messages. Our account is clean. All quotas are very good, reviews too. The items can be purchased without any problems, delivery times are also very good. Is this currently a common problem? Does anyone have a solution? Thank you very much!
QuestionMembers help membersChevronRightIcon Display of active offers incorrect Since Sunday, my items have been displayed both under "active offers" and under "inactive offers"; on the inactive page they can be edited, whereas on the active page all offers without an end time are shown, cannot be edited or deleted, and trigger an error saying "not found". The help chat didn't help, and repeated requests for a callback were not followed by a call, but by an email saying they couldn't reach anyone.
QuestionMembers help membersChevronRightIcon WARRANTY LABEL ... where exactly does this thing go??? Hello folks, from 27.9.2026 we have to implement the warranty label. How are you doing this? The recommendation is to insert it into the item descriptions (first you have to save the label with an image service and then insert it with HTML. It works, but it’s a pain.) Or it is displayed centrally by the platform, i.e. Ebay, in checkout before payment. With Ebay, once again, as always, there is a great lack of knowledge; some of the service staff, who mostly speak poor German, don’t even know what you’re talking about. So... who among you knows more? I’m open to smart answers. ;-) I wish you huge sales and a nice time. best, Stephan Below is a picture of what it looks like.
QuestionSeller LoungeChevronRightIcon The "Offers" and "Orders" pages keep freezing up all the time As the title already says, both the "Offers" page and the "Orders" page in Seller Cockpit Pro keep freezing up constantly. And by constantly, I really mean 95% of the time. It then looks like this... Offers: Orders: Really the only thing that helps is clicking on "Leave page" and reloading the website. But then it freezes up again within a minute. It's especially bad when using the search function (not the one above, but the item search below or the buyer search in orders). Clearing cookies didn't help. The error occurs on computers with different performance levels, different operating systems, and different browsers. Could the tech team please take a look at this? It's really annoying.
TopicAct privately & discussChevronRightIconBuy schwammerl001276View listingsCredit card purchase even though there is no eBay account, how is that possible Hello everyone, I’m writing to you all on behalf of my sister, who doesn’t have her own eBay account, but the following problem has happened This Monday she had two credit card transactions visible in her account, two purchases via eBay. As mentioned above, my sister doesn’t have an eBay account, never has had one, and certainly won’t in the future either The strange problem is that her bank can’t reverse the amount; it also wasn’t authorized by her, whether by fingerprint or app confirmation But as already mentioned, her bank can’t reverse the amount. We have now contacted Impressum at eBay by email, and today we also got a reply, from which it was clear who bought these two items with the item number, one and the same Now I wanted to track down this buyer based on the name, but no chance. Has anyone experienced this case before and knows how we should proceed? A report to the police has already been filed as well 1 month agolast reply 1 month ago
QuestionMembers help membersChevronRightIcon Can't create listings (business) Hello, I created a business Ebay account and filled in all the details. However, unfortunately I can't list any items. I get as far as selecting the condition of the item. After that I get redirected and receive the following error "We apologize. There is currently a problem with the listing tool. Please try again later." That's been showing up for me for 3 days now. Is Ebay blocking me here, or is it just a server error. Thanks in advance. Best, Jonas
