Hello everyone, I’m looking for your experiences and opinions on a topic, because I have a few questions I don’t understand, since I can’t make sense of the logic. If someone from ebay is reading along and asks which case?: Case No. 5386995598 Return No. 5328941191 An item was offered on ebay, documented with photos of the goods. After the purchase and delivery, when I unpacked the parcel, I found that I had received the wrong goods, which I had not ordered. I contacted the seller, who stayed silent. Note: This is not a wrong purchase, no mistaken decision in selecting the item, and not my exercise of the right of withdrawal, but rather a complaint about goods delivered incorrectly. After the required waiting period, I involved ebay. The current status is as follows. -Note: I do not have a return label. As the return address, ebay provided me with the following on the same webpage. -Stupid question or does anyone else see it the same way?: Who can spot the two errors here? Here it is to be assumed the seller is based in the Far East, according to a Google search presumably in China, but only presumably China. Something like that cannot be shipped with DHL. Even if it could, then “Return to sender”. For me, that means double shipping costs and the seller keeps my money item / shipping costs. What options are left for me? None except shipping at my own expense .... or I stay silent without providing a shipping number and do not get my money back or receive a replacement item either. Contacting ebay is not possible online in this case / process. Is that the end of it already? No, in the event of non-deliverability, there will be additional costs of around 15.00 for me for the return shipment of the goods I complained about back to me as the sender. Now to my questions: Why do I have to pay the return shipping costs for a complaint identified immediately, even though the mistake here is clearly with the seller? Even if I could ship it, I pay and bear the return shipping costs because of a seller error of 25.49 euros? Why does the seller provide a shipping address on ebay that presumably cannot even be delivered to? Are we being measured by different standards here? -Same seller, same delivery with the above-mentioned goods in a shipping box, and here too the wrong goods were delivered. -The seller was contacted, again there was silence, ebay was involved, the result: a credit without return shipping -Case: Case No. 5386995643 / Return No. 5328941165 Regards Klaus
