2 different cancellation instructions in connection with the cancellation button | Technical Questions

salesandtrading-nrw · 2026-07-07T17:29:12.626172Z

Hello everyone, I renewed the terms and conditions for the withdrawal button, there the withdrawal policy.Now my problem is, when I go to account settings and then to public information about the company then under return policy it still shows the old withdrawal policy. If I go to edit there, I get directed to the terms and conditions. I can keep doing this in an endless loop. For now I have removed my listings. Since I don't know whether having the two withdrawal policies could lead to warning letters. I don't know how I can change that, is this an ebay - bug?Please help, thanks in advance.

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2 different cancellation instructions in connection with the cancellation button | Technical Questions | eBay Germany