Expired items are shown in both "Active" and "Inactive"
Summary: goldeifel and others are discussing a technical issue where expired items on an online platform are still showing as active. perfect-sally suggests trying to contact support, but notes that no one is available currently. noda4 attempts to reach the support hotline without success. Several participants, including petras.allerlei49828, express frustration as sold items have disappeared. mia@ebay reassures that the team is working on it, urging patience. As discussions continue, users try workarounds like relisting items, while some acknowledge improvements as systems begin to stabilize.
Good evening everyone,
I’m affected just like @heinipu and @noda4 . I’m not authorized to write replies in the respective threads, so I’m posting this as a new question. It seems to be a suddenly occurring general problem.
I hope it gets fixed soon so there isn’t too much chaos.
Wishing everyone a nice evening.
I probably ended up in completely the wrong category as a private user, sorry
noda4
·3 weeks agoHello mia@ebay,
could you please follow up again: I’m still being shown 51 ended auctions and "active" listings. Unfortunately, I also can’t manually delete these "dead bodies" myself. Three calls to eBay Support were unfortunately frustrating.
Thanks, noda4
goldeifel
OP3 weeks agoHello @noda4 ,
you didn't tag Mia correctly, I think she'll be off work now too.
Getting frustrated doesn't help. The same phenomenon is still happening for me and other VKs too. It's being worked on....
I read this info in further inquiries of the same kind. Just list your items again, that's what I did too. Luckily I only have 3 items that keep showing up stubbornly, it's annoying, but you just can't change it yourself.
The only answer you'll get is: it's being worked on, please be patient.
Others can see your offers and moving them to inactive (after expiry), or to orders (for sold ones) works again as before.
Best regards
petersmodellbahnstuebchen
·3 weeks agoHi @noda4 hi @goldeifel
unfortunately, there won’t be any Ebay staff active in the forum next weekend. You’ll have to be patient until Monday.
Best regards from the Baltic Sea
Peter
goldeifel
OPSep 14, 2026 at 6:42 PM@petras.allerlei49828 ,
that your sold items have disappeared is rough. Do they not show up in orders either?
Are they ones you still need to ship?
You'd better start a new question in MHM or Discussions so the problem is more visible. Here in this thread it can easily be overlooked. And it's best to always reply at the top via the bar. On top of that, many others are also struggling with the platform's display.
Check back again tomorrow, then staff will be around again too.
I think only they can still provide help and support.
It'll get better again, chin up and best wishes
noda4
·Sep 14, 2026 at 6:26 PMHello @goldeifel my auctions always end on the weekend (Fri-Sun) because I don’t manage to ship during the week.
But I’ve put a few back up on purpose, that works and it also brings back email notifications. So I’ll wait until next Sunday and then list the items again. One week really doesn’t matter that much. It’s worse for those who can’t find their sold items again...
Have a nice evening as well, Noda4
goldeifel
OPSep 14, 2026 at 6:20 PMHello @noda4 , yes 50 is a heck of a lot, are the wrongly displayed ones also including expiries from today?
Or are those all only from yesterday?
Because, as I said, the ones that expired today around 18:00 disappeared properly from Active for me and ended up in Inactive.
Maybe we can ask dear Mia once more to take a look, but only tomorrow because she's surely had a well-deserved end of work, and besides it's also possible that the IT folks are still tinkering and everything will be working again tomorrow.
For us private users, one day more or less doesn't really matter anyway.
For the GVKs, it's much more disastrous
Have a nice evening
Regards
Goldeifel.
noda4
·Sep 14, 2026 at 5:49 PMDear @goldeifel , I have 50 (!) items from yesterday.
Unfortunately, I can't manually end the "overdue" pseudo-active (still listed) ones. I can relist them, but then it becomes completely confusing for me, and as a private seller I have a limit, so I can't just upload the 50 again. Restarting doesn't help; I have the problem in the mobile app too. It would be helpful if EBAY would simply remove the expired auctions...
Best regards, Noda4
petras.allerlei49828
·Sep 14, 2026 at 6:01 PMFor me, the sold ones were still inactive at first, now they’re completely gone
goldeifel
OPSep 14, 2026 at 5:17 PMHello everyone,
a quick update from my side:
The 3 expired items that have been affected since yesterday are still stuck in "Active" (runtime is shown as 8!! days); they’ve now been removed from the "Inactive list" because I simply listed them again.
Who knows if they’re now visible twice, or not....
For all items that expired today, the tech worked again. They disappeared as normal from "Active" and were shown in "Inactive".
Apparently the system seems to be working again in part. Let’s see whether my "3 deadwood items" will still be removed from "Active".
The item I just sold was also shown to me properly in "Orders".
Have you tried restarting? Maybe that’ll help.
You can’t do much more than try....
Best regards
Goldeifel
noda4
·Sep 14, 2026 at 4:56 PMDear affected parties, dear @petras.allerlei49828,
Nothing has been sorted out for me yet either. During lunch break I tried three times to reach the EBAY IT hotline, but I kept getting kicked out of the hold queue. Unfortunately.
Best regards, Noda4
petras.allerlei49828
·Sep 14, 2026 at 5:09 PMThanks :(
perfect-sally
·Sep 14, 2026 at 5:13 PMSo? I didn't even know there was an eBay IT hotline. Can you enlighten us?
petras.allerlei49828
·Sep 14, 2026 at 4:48 PMMy things are still gone
mia@ebay
·Sep 14, 2026 at 8:06 AMHello @goldeifel
Thank you very much for your post. My colleagues are already working on the issue. We ask for a little patience.
@perfect-sally - Thanks for the tag
Best regards
Mia
petras.allerlei49828
·Sep 14, 2026 at 4:48 PMMy things are still gone, unfortunately
goldeifel
OPSep 14, 2026 at 6:56 AMThanks for marking @perfect-sally !!!
perfect-sally
·Sep 14, 2026 at 7:01 AMNo problem 🙂
perfect-sally
·Sep 14, 2026 at 6:54 AM@mia@ebay please take a look here as well — quite a few reports came in about this yesterday. Thanks
goldeifel
OPSep 14, 2026 at 6:33 AMGood morning ,
I can only agree with @noda4 , the problem still exists.
Could maybe an employee please take a look? Unfortunately I can neither mark nor see who is already online.
Could maybe one of the lovely moderators please help to pass the problem on to the right place?
I think there are many people affected, they just don't find their way into the forum to draw attention to it.
Thanks for the support
Best regards
Goldeifel
petras.allerlei49828
·Sep 14, 2026 at 6:42 AMIt’s the same for me, around 15 sold items can’t be found anywhere now
goldeifel
OPSep 14, 2026 at 6:53 AMHello @petras.allerlei49828 ,
the problem seems to be more widespread than we thought.
Can you not see them under "Orders" either?
(How are you supposed to process things properly then? Or has that already been done and it’s just not being shown to you?)
noda4
·Sep 14, 2026 at 4:49 AMGood morning!
Unfortunately, the problem didn’t resolve itself overnight. I’ll try after work today to inform IT via the EBAY hotline. A little over two years ago, there was a similar problem that was solved that way. Thanks to @heinipu and @goldeifel for reporting the problem as well. Also thanks to @perfect-sally for the support. Best regards, Noda4
goldeifel
OPSep 13, 2026 at 7:32 PMperfect-sally
·Sep 13, 2026 at 6:35 PMGood evening @goldeifel
unfortunately no one from ebay is reachable anymore today, so it could be passed on.
Best to briefly report again tomorrow morning as a reminder. Thanks