Can't get my money | Technical Questions

edler_wolf · 2025-12-13T15:05:23.872000Z

A customer wants to cancel a purchase (item number 336272005840). I generally reject that if no nice email with an explanation comes with it. The buyer then started ranting, and I told him that he would get his DVD and otherwise would be blocked for the future. I sent the DVD off in perfect condition. A few days later, he really filed a return because it was supposedly broken. I reported that to support and said that this is an act of revenge and that I won't accept it. Then I have to wait out the deadline (as if support couldn't override that in such a case) and then they opened a case and promised me that it would be decided in my favor. I called 4 people in total and wondered whether anyone there knows what they're doing. Everyone said the same thing and nothing happened. Yesterday (although it had already been promised for Monday, 4 days later) the thing was finally closed and I got an email: Thank you very much for contacting eBay Customer Service. This case 5369778603 is now closed and you can keep the amount. If you have any other questions, we are always available to help. Kind regards But my money is still blocked, even though it was supposed to be released since Monday. Who can please help me

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Can't get my money | Technical Questions | eBay Germany