Concierge service unusable for months - no solution despite multiple requests | Technical Questions

delwi-itr_eu · 2026-01-09T14:08:34.877000Z

We would like to describe a problem here that has been affecting us since November and has not yet been resolved. Since the first RMA in November, it has no longer been possible for us to use the concierge or callback service through our account. Every attempt to request a callback ends with a technical error message - no callback is made. We have submitted several written inquiries to eBay about this. We were repeatedly assured that it would be taken care of. To this day, however, we have not received any concrete feedback or a solution. From our point of view, this is not an isolated case, but an ongoing technical error or a restriction of the callback function. What is particularly critical is that the service is still shown in the system, but in fact has not been usable for months. This situation is not sustainable in the long term. We have neither the time nor the resources to keep sending serial inquiries or writing emails again and again about every little thing. Issues that could be clarified by phone in a few minutes end up dragging on for days or weeks in written correspondence. As a commercial seller, we are here to work efficiently and generate sales - not to keep chasing eBay support indefinitely. The concierge or callback service was intended exactly for such cases. We therefore ask eBay for a clear and binding statement,- whether there is currently a technical issue,- or whether the concierge service has been restricted or disabled for certain accounts.

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