Three refunds charged despite the promise in the service status
Summary: einfachkaufen24 reports problems with recording refunds, which negatively affected their service status on eBay, even though a customer service representative originally assured them that this would not be the case. perfect-sally and selina_b@ebay suggest providing the item or return numbers for an accurate review. kometenhuhn criticizes phone support and suspects that it causes more confusion than it provides solutions.
Hello everyone,
I recently had three return requests where the customers had already sent the item back. In each case I was told that the refund should be issued after the item is received and that this would not have a negative impact on my service status.
Since the three cases then remained open for a longer time and I couldn’t issue the refund myself, I contacted eBay customer service. A very friendly agent issued all three refunds for me after checking with someone else. She explicitly confirmed that the cases would have no impact on my service status, and also said that she had noted this accordingly in the system.
Now, however, all three cases are still being negatively counted toward my service status.
Honestly, I don’t understand how that can be. I followed the guidelines, contacted customer service, and made absolutely sure. I was even told that the cases wouldn’t be taken into account and that this would be recorded in the system.
Has anyone ever had a similar case, or does anyone know the best way to have eBay review and correct something like this?
kometenhuhn
·1 week ago · EditedWhy not just switch off phone support completely?
As can be read here, it causes more problems than it offers solutions.
For the uninformed, it's like a "fumble in the c..."
As soon as a case is decided through intervention on eBay's part, there is a defect in the account.
selina_b@ebay
Hello @einfachkaufen24 ,
thank you very much for your post.
Please send me the item or return numbers so I can check this.
@perfect-sally Thanks for tagging 🤗
Best regards
Selina
einfachkaufen24
OP1 week agoAfter lengthy, detailed phone calls and transfers, the problem could be resolved; the account verification has also been pending for 6 days and is not being completed. When will this finally happen? @selina_b@ebay
Could you take a look at this?
Many thanks
perfect-sally
·1 week agoHello @einfachkaufen24
best to name the relevant item numbers and an eBay employee can take a look. She'll get back here.
@selina_b@ebay could you take a look please? Thanks