Excel file for the daily payout can't be edited or is faulty

Question

Since Saturday, the files for the daily payout can no longer be edited or

they are "faulty". The amounts come with a period instead of a comma, some, e.g. Euro 4.99,

show up in the column as April 99. I can format the columns as long as I want !!!

It also has nothing to do with cookies etc. ;-)

Tried on different PCs with different providers .......

I asked 2 colleagues on Sunday, and it’s the same for them

Any idea?

have a nice start to the week

Regards Gerda

red_dust · Answer

I don’t want to jinx it, but today’s payout was again correctly transmitted Regards, Gerda

red_dust · Answer

Can I and other users still expect a timely update or a solution to the problem ?? After 7 days, IT should have long since discovered the error ...... ??? have a nice evening Gerda

red_dust · Answer

and a solution from eBay IT is still not in sight ????

red_dust · Answer

First Excel, then open the file, then click Convert - otherwise I can’t “edit” anything have a nice evening Regards, Gerda

selina_b@ebay · Answer

Hello @red_dust , I’m happy to have passed it on to IT. Best regards Selina

feelgooddealssh · Answer

I already reported this problem in a post this morning. I also had the date issue in one line. Using a period instead of a comma is really annoying.

red_dust · Answer

Thanks for the tip, but I only have the "standard version" of Microsoft 365 here, so unfortunately I can't find that there .........

koelner1963 · Answer

Hello @red_dust

I can confirm the different formatting ("." instead of ",") in all fields where amounts are involved.

It probably has to do with an update in the creation of the transaction files by ebay.com.

Here is a possible workaround until the problem is resolved:

Start Excel and then open your csv file there.

Then Excel’s text import wizard should open and click Next.

Select semicolon as the delimiter and click Next.

click Next

Change the delimiters

Decimal separator: from "," to "."

Thousands separator: from "." to ","

click OK and then Finish

Good luck!

red_dust · Answer

Here's a little picture - does that help?

elke@ebay · Answer

Hello @red_dust , thank you very much for your post. Please send us a full screenshot of it here so that we can forward it to the relevant specialist department if necessary.

@perfect-sally thank you very much for the tag.

Best regards

Elke

perfect-sally · Answer

You too have a nice day @red_dust possibly a new bug on ebay. @elke@ebay could you take a look please? Thanks