Missing top service logo
Summary: bixtron reported a problem with the Top-Service logo on listings on a sales platform. They suspected that the problem is related to the incorrect location information and an inappropriate postal code in the system, which could mean that the item is not localized in Germany. miriam@ebay confirmed that a ticket had been created to investigate the issue. bixtron expressed frustration with the technical support and the cost of the shop subscription, while mmstore74 and sunrise1605 shared their own experiences and tips. The issue with tracking was examined further by miriam@ebay, but no final solutions were in sight, which increased bixtron's dissatisfaction.
Hello,
I’ve now gone through this sorting page by page and stopped after the first page from pulling the item numbers because it’s getting to be too much. If needed, I’ll pull all the item numbers. https://www.ebay.de/sch/i.html?_dkr=1&iconV2Request=true&_blrs=recall_filtering&_ssn=bixtron&store_cat=0&store_name=bixton&_oac=1&_sop=10&_pgn=1
117397840549
117397933210
117373993253
117397912244
117397910665
117397820994
117373993253
117373044600
117366953771
117366951447
117366877494
117366874442
117366860396
All with free shipping with tracking, 30-day returns, and all other criteria are also met.
What I suspect: the incorrect location is not in the German format, so it says "DORTMUND, NW" instead of "Dortmund, NRW". Combined with the mismatched postal code, the system may think the item is not in DE(?)
At the same time, though, I’m finding listings with the wrong location but with the Top Service logo present: 117373999908
miriam@ebay
Hello @bixtron ! A quick update: It is still currently being checked why the eBay Top Service logo is not displayed for certain listings with shipping via Deutsche Post letter mail.
The background is that this shipping method may not be consistently recognized as a tracked shipment despite the matrix code. Since tracking is a requirement for the Top Service logo for items over €10, this can affect how it is displayed.
Whether this is a technical discrepancy or an intended change has not yet been fully clarified. We are in contact with the relevant teams about this, and I apologize for the time the review is taking.
Kind regards
Miriam
bixtron
OP6 days ago · EditedHello Miriam,
for this info "We have no idea" eBay needed several weeks... I don't even want to know how long one would then have to wait for a possible solution.
What about a price reduction??
bixtron
OP6 days agoActually, never mind. Either I write my posts or no one does.
bixtron
OP4 hours agoSo? Are we sticking with the fact that nothing is being done?
bixtron
OP3 weeks ago:-)
bixtron
OP3 weeks agoPrice suggestions have also been unusable for 2 weeks now, the first one is already reminding me by message. What do I say to them now? "eBay is too incompetent, unfortunately you have to buy at full price."?
Apparently the flamingos up there want everything to break and for us to leave eBay... What a bunch of childish nonsense!!
mmstore74
·Sep 14, 2026 at 5:21 PMHello @bixtron
I had that problem once too ( old forum ) and I once did the following via bulk editing.
Then reloaded everything again and it was all back everywhere where it was supposed to be.
Best regards
Marc
bixtron
OP3 weeks ago · EditedHi @mmstore74 ,
then I might as well apply at eBay. I want to sell here and not keep fiddling around or laboriously trying to work around eBay's mistakes.
Also, bulk editing carries major risks, since often some items aren't edited and/or details or even the quantity suddenly changes on its own... I've had this experience so many times now that I'm staying away from this tool.
Thanks for the tip though :)
sunrise1605
·6 days ago" ... then I might as well apply to eBay. I want to sell here and not constantly manipulate things or laboriously try to work around eBay's mistakes."
But that's exactly the requirement if you want to sell anything on eBay 😎
That was already the case in my day too, that you were more and more just busy with eBay.
Maybe it's a tactic so you no longer have time to deal with other business matters, e.g. other sales platforms, your own online shop, etc.
miriam@ebay
Hello @bixtron and thanks for putting this together! In the meantime, I was able to take a look at it and have created a ticket so that it can be checked in detail what’s going on here.
Thanks for your patience and best regards
Miriam
bixtron
OP1 month agoHello Miriam,
there probably still isn't a solution?... That really hurts, when you have to upgrade the shop subscription because of technical errors and then even more still doesn't work...
miriam@ebay
Hello @bixtron - the answers I’ve received so far are unfortunately not satisfactory for either me or you. So we’ll keep at it! Sorry that this is dragging on.
Best regards
Miriam
bixtron
OP3 weeks ago · EditedHello @miriam@ebay
what answers are there then? What kind of absolutely incompetent people are these who get paid by eBay? This year and then I'm out, if you don't get this dump in order here... fee increase and €100 for a cheap, not even functioning online shop that is nothing more than a display of categories... It costs me elsewhere €30/month all inclusive with a 1% sales commission, cheap shipping rates (not as dishonest as eBay) and everything works 100%.
I just looked again... It's now been almost 90 days for these "specialized departments" to even respond, and even then nothing gets done!!
bixtron
OP3 weeks ago · EditedAnd of course that’s not enough.. One of many examples that showed me again yesterday how broken eBay’s search function is. No wonder that even as the cheapest seller you don’t get a single view.
It’s really bottom of the barrel.
bixtron
OP1 month agoHello @miriam@ebay , this is the post I was supposed to create. Thanks.