Error accessing shop categories – “Not your fault. Ours.” (Status code 500) | Technical Questions

wanderrittergmbh · 2025-10-16T07:05:35.587000Z

Hello dear community, since Monday (13/10) I’ve had a technical problem with my new eBay shop (subscription completed on 10/10/25). Whenever I click on Shop categories in the seller area or open the page https://www.ebay.de/sh/str/category directly, I get redirected to: https://www.ebay.de/n/error?statuscode=500 The following message appears there:“It’s not your fault. It’s ours. Our server is currently unavailable, but should be working again soon.” I’ve already tried the following steps – unfortunately without success:– deleted cache and cookies– tested different browsers (Chrome, Firefox, Edge)– used different devices– disabled all extensions– contacted eBay support by phone Support told me on Tuesday that something had been changed internally in my account because of my call, but that doesn’t seem to have any effect – the error still persists unchanged. To be honest, I also think the nice lady on the phone didn’t understand me at all. She kept saying it was about the TOP shop category, and I said several times that it was about the normal shop categories. Does anyone have an idea what could be causing this?

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Error accessing shop categories – “Not your fault. Ours.” (Status code 500) | Technical Questions | eBay Germany