Buyer with location "China" - but I excluded the country?! | Technical Questions

mathesoft · 2026-03-08T21:51:45.335000Z

Hello, I only ship within Germany. Therefore, I have excluded shipments to other countries in the settings.Nevertheless, a buyer with the location "China" (on his profile page) managed to end an auction by purchasing it. I can't send him/her an invoice because eBay alerts me to the problem with a red bar:"The buyer is asking you to ship to a country that is on your exclusion list." Why is he allowed to buy at all, or why is my item shown to him for purchase if I have the country on my exclusion list?

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Buyer with location "China" - but I excluded the country?! | Technical Questions | eBay Germany