Account restriction: Verification has been taking over a week – What to do?
Summary: einfachkaufen24 reports an account restriction on eBay that is not being lifted despite meeting all verification requirements. Phone support proved unclear, and the participants discuss how long verifications usually take and whether the process can be sped up. samantha@ebay points to unresolved issues in the listings, which however are not confirmed by einfachkaufen24, leading to frustration with support. Later, it is reported that selling privileges have been restored, but payouts are restricted. Other participants share similar experiences and report further problems with customer service. Some are considering closing their accounts.
Hello everyone,
I had a account restriction on eBay recently. I submitted all the required steps and documents for verification promptly and quickly.
For a week now, my account has remained unchanged with the status „Thank you for resolving the outstanding issues with your eBay account. We will notify you soon to let you know whether your verification was successful.“.
Unfortunately, phone support wasn’t able to help me concretely and only advised me to keep waiting. Since this has been going on for quite a while now and there are restrictions on the account, I wanted to ask:
How long did such a verification take for you recently?
Is there a way to speed up the process or reach a specialist department directly?
Is it worth uploading new documents again, or does that just extend the waiting time?
Thanks in advance!
denisni_8
·1 month agoI will close the ebay account next week. There is no solution.
luwa_cards
·1 month agoHas the problem been fixed by now, since I have exactly the same problem?
denisni_8
·1 month agoWasn't fixed. The staff on the phone don't help AT ALL. The last one was really arrogant. There's simply no solution.
denisni_8
·1 month agoIt's the same for me. I selected the passport option. Uploaded XXXXX times, submitted. An employee told me ''the passport option doesn't work, I should take the ID card''. I didn't. And the passport option is there after all!!!! I am absolutely FED UP!!!!!!!!!!!!!
miriam@ebay
Hello @einfachkaufen24 ! We reviewed your account once again. The good news is that your selling rights and listings were fully restored today.
Currently, your account is still subject to payout after confirmed delivery. This means sales proceeds can be held for up to 30 days after confirmed delivery. This measure is intended to minimize eBay losses and poor buyer experiences. However, accounts affected by a temporary hold on sales proceeds are continually reviewed. As soon as it becomes clear that your sales are being processed and delivered successfully on a regular basis, your account can be switched back to the regular payout process. You don't need to do anything else.
We saw the criticism regarding the previous contacts with our customer service and the communication that was partly unclear for you, and we have passed this on internally accordingly.
Kind regards
Miriam
samantha@ebay
·1 month agoHello @einfachkaufen24
I just checked in and you’d need to contact the phone customer service directly, please.
You can find the phone number in the legal notice under contracting party.
Kind regards
Samantha
einfachkaufen24
OP1 month agoHello @samantha@ebay ,
First off: this is absolutely not directed at you personally, but I am extremely angry about the behavior of the phone "Support".
I reach out to support after your message to get help, and the result is absolutely nothing. I’m not even told where the problem lies; instead, I’m supposed to figure out the error myself? What kind of support is that, please? On top of that, there are the poor German language skills and the disrespectful treatment from support. I always stay polite and respectful, but I haven’t experienced anything like this on any other marketplace. This is absolutely unacceptable. As long as my payouts continue to be withheld while I’m denied any real support, that’s the main thing.
I’ll wait exactly until tomorrow. If by then I still haven’t been given a specific reason and the problem hasn’t been resolved, I will immediately hand the matter over to a law firm.
einfachkaufen24
OP1 month ago@miriam@ebay Can you help me out? :)
perfect-sally
·1 month agoMiriam has surely long since finished work by this time and will probably only be back on Monday!
einfachkaufen24
OP1 month agoThanks for letting us know! It’s perfectly clear that it’s time to call it a day now. :) It’s completely enough if she could take a calm look at it from Monday on.
samantha@ebay
·1 month agoHello @einfachkaufen24
You still have 37 articles that have a policy violation and still need to be dealt with. You can also see them via the link in the email.
Best regards
Samantha
einfachkaufen24
OP1 month agoCould this email please be sent again, I can't find any mail regarding the offers or the reason for the violation. When I click on clarify issue, I'm redirected and the message appears, „✅ Nothing to see here!“
einfachkaufen24
OP1 month agoeinfachkaufen24
OP1 month agoCould it possibly be due to the EPR number? But this is actually stored and valid, I don't send the offers abroad and I also don't have batteries & rechargeable batteries or electrical or electronic devices. @samantha@ebay
samantha@ebay
·1 month agoHello @einfachkaufen24
Please look up the email from 17.08.2026 again.
There you'll find a link regarding some open questions. If you use it, you'll see that not everything has been done yet and that you still have some ToDo's to take care of.
Thanks for the tag @perfect-sally
Best regards
Samantha
einfachkaufen24
OP1 month agoHello, I have completed all the to-dos, so it now says that verification is being carried out, but the status has been unchanged for a week?
Best regards
einfachkaufen24
OP1 month agoUnfortunately, I can’t find any more to-dos that need to be done. Can you help me?
einfachkaufen24
OP1 month agoPhone support also unfortunately can’t tell me what’s missing.
perfect-sally
·1 month agoHello @samantha@ebay could you please take a look? Thanks a lot