Promotional offer for shop ads and external ads | Technical Questions

ersatzteile1234 · 2026-05-27T19:37:10.094000Z

I have the following problem. Through an eBay link, I started shop ads with an alleged savings of €200. A few days later, I noticed that the system had also started external ads (according to my campaign page, 1 minute after the shop ads were launched). I have already called eBay several times about this, but the only response I got was that there had been a system error and that I could claim the fees back... Said and done. And promptly eBay sent the standard response that they cannot initiate that, and there was no more word about reimbursement. Now I have the shop ad fees (I'm still waiting for the €200 too) and the fees for external ads that I never started. Of course I stopped all campaigns immediately when I saw the exorbitant fees, but charges were still being deducted for days, so that in the end I had more fees than revenue.

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Promotional offer for shop ads and external ads | Technical Questions | eBay Germany