Is it possible to convert a withdrawal? | Technical Questions

phantomiason · 2026-04-11T16:37:37.982000Z

Hello 🙋 I’m basically asking for both buyers and sellers.Here’s the situation: The seller overlooks defects in the item. The buyer opens a return.The seller agrees to the return. Ebay sends the buyer a message saying that the seller will soon provide a shipping label because the seller agreed to the return.The seller then does the math, looks again at the photos of the damage, and realizes it would be pointless to spend money now on return shipping for an item they could basically only throw away.So they decide they’d rather just refund the money right away.Now they get the following message in their cockpit:"You cannot issue a refund to the buyer for this order.Since a return was requested for this order, you cannot issue a refund at this time." Now both are wondering: Does this time just come around at some point? "At this time" could mean that it will work again later. Does anyone know whether it just starts working again at some point?Or does the buyer now absolutely have to escalate the case to Ebay?Does Ebay even notice that no label has been sent?

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Is it possible to convert a withdrawal? | Technical Questions | eBay Germany